Storage Customer Service Representative

Storage Customer Service Representative

Compensation Range: $15.00 to $16.00 hourly.

Location:

105 Rockdale Ave, New Bedford, Massachusetts 02740.

U‑Haul is seeking a friendly, motivated individual to support site operations, provide outstanding customer service, and maintain our storage facilities and equipment. The role involves interacting with customers, inspecting and preparing storage units, and ensuring safe and efficient operations.

• Support the site manager with facility operations.
• Answer phone inquiries from active and prospective customers.
• Show storage units, explain rental terms, and prepare rental contracts.
• Perform general routine property cleanup and minor repair work.
• Ensure vacant storage units are clean, dry, secure, and available for new customers.
• Perform other duties as assigned.
• Participate in ongoing continuous U‑Haul education through U‑Haul University.

• Driver’s license and ability to maintain a clean driving record.
• Excellent communication skills.
• Availability to work on weekends and holidays.

The position involves moderate risks or discomforts, requiring special safety precautions such as working around moving parts, machines, fumes or irritating chemicals. Protective clothing or gear (masks, goggles, gloves, shields) may be required.

Work requires some physical exertion, including long periods indoors and outdoors, remaining stationary, traversing spaces, repositioning to reach and use tools, and moving a minimum of 50 lbs (assisted or unassisted).

• $100 hiring bonus.
• $300 cash bonus upon completion of Equipment Inspection and Verification through the 1‑2‑3 Punch Certification Program.
• Health insurance & prescription plans (if eligible).
• Paid holidays, vacation, and sick days (if eligible).
• Life insurance.
• 401(k) savings plan.
• Employee Stock Ownership Plan (ESOP).
• Gym reimbursement program.
• Dental & vision plans.
• Business travel insurance.

U‑Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on request for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need‑to‑know basis.