Associate, Box Office (Part-Time

Department

Engagement

Box Office Manager

On-site in New Bedford, Massachusetts, USA

$21.63 - $24.04/hour

• Part-time, approx. 24hours per week.
  • Box officeoperates
    
    Wed-Sat from 12-6pm plusadditionalhoursduring shows and other events. This position primarily coversour show night preparationsandoperatinghours, typically occurring between 5pm-9pm.
• Non-Exempt

The Zeiterion (The Z) is a nonprofit organization with a mission to steward our historic theater as a gathering place for performing arts experiences where learning, connection, and creative expression thrive. Our work is guided by five core values:
Imagination, Connection, Equity, Transparency, and Discovery. These values inform how we deliver on our mission and how we work together every day.

We are committed to cultivating a workplace where all individuals feel respected, valued, and empowered to contribute. As a team member, you’ll be part of a culture that supports creativity, collaboration, continuous learning, and inclusion. Learn more here: https://(Use the "Apply for this Job" box below)..org

The Box Office Associatewillbe  responsible forsupportingthe smooth operation of the box office and serves as a key contributor to delivering excellent, consistent, and accessible patron experiences. Workingwiththe direction of the Box Office Manage rand with the support of the Box Office Coordinator, this role handles daily ticketing operations and customer service. The Box Office Associatefollows established policies,including appropriate cash handling protocol, andmay step in to complete small event-related tasksas needed.

This role plays a key part in advancing our mission and contributes to a supportive, inclusive, and imaginative work environment.

• Operating the box office, including opening/closing duties, ticket sales (in-person and by phone), order fulfillment, and show-night service delivery

• Answering patron inquiries, troubleshooting issues, and providing accessible and welcoming customer service

• Supportingaccuratecash handling, reporting, and daily reconciliation during assigned shifts

• Proficient use of the Z’s ticketing and software systems and pursuing ongoing professional development in this area in response to organizational needs.

• Other duties as assigned

• Welcoming and knowledgeable customer service/patron engagement

• Attention to detail and follow-through

• Clear communication skills

• Proficiency in cash handling and reconciliation

• Commitment to accessible andequitableservice delivery

• Prior customer service and cash handling experience

• Bi-lingual applicants with Spanish, Creole,Portugueseand ASLproficiency

• Brings a spirit ofcuriosity, creativity, and openness

• Communicateswithclarity, honesty, and care

• Thrives in a collaborative,relationship-centered team

• Shares our commitment toequity, inclusion, and anti-racism

• Is excited tolearn, grow, and imagine new ways forward

• Imagination– We encourage creative problem-solving and fresh ideas from every level of the organization.

• Connection– We work with empathy and respect, building strong relationships across teams.

• Equity– We actively address inequities in our systems and strive for inclusive representation in all we do.

• Transparency– We communicate openly, share information proactively, and make decisions with integrity.

• Discovery– We support risk-taking and learning from mistakes as essential parts of growth.

We create a workplace where you can bring your full self, feel supported, and know your contributions matter.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment ranges from low to high

• The Z is a collaborative work environment, and employees are expected to be open and willing to collaborate across departments and teams

• The Zeiterion is on an active, and ongoing, journey to be anti-racist organization - advancing anti-racist policies and practices, and fostering and sustaining a culture that values community, social justice, and equity