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Member Retention & Growth Specialist
Job in
New Bedford, Bristol County, Massachusetts, 02746, USA
Listed on 2026-08-13
Listing for:
Aaa-Northeast
Full Time
position Listed on 2026-08-13
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support
Job Description & How to Apply Below
AAA Northeast in Massachusetts seeks a motivated customer service professional to perform outbound retention calls and mailings to grow Club membership totals, while handling inbound inquiries and providing clerical support. The role emphasizes explaining benefits, selling memberships and upgrades, and resolving issues to ensure customer satisfaction.
You will deliver Five Diamond Service standards on every call, support branch offices, and collaborate with trainers on new procedures.
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