Customer Success Associate

• Proactively support the onboarding process for new customers
• Address and resolve a broader range of customer inquiries and issues
• Assist with customer renewals and upselling opportunities
• Monitor and analyze customer performance and engagement data
• Provide intermediate-level training and guidance to customers
• Ensure implementation schedules, targets, and budgets are met
• Collaborate with internal teams on customer feedback to improve products and services
• Document detailed customer interactions and updates in CRM
• Identify potential areas for service and product improvement based on customer feedback
• Maintain and enhance strong client relationships

• Enhanced verbal and written communication capabilities
• Ability to tackle a wider range of customer issues
• Basic analytical skills to track and interpret customer data
• Strong understanding of products and services
• Proficient use of CRM tools
• Deep empathy and focus on customer needs
• Ability to collaborate and coordinate with teams
• Ability to implement customer feedback effectively
• Participation in interviews without AI tools or external prompts
• Ability to attend in-person interviews and appear onsite at a Wolters Kluwer office if required

Demonstrates strong customer relationship management skills, with a focus on onboarding, training, and addressing customer inquiries. Proficient in analyzing customer performance data and implementing feedback to enhance service delivery.

• Customer Relationship Management
• Analytical Skills
• Verbal Communication
• Written Communication
• Collaboration

• Customer Onboarding
• Customer Training
• Data Analysis
• Upselling
• Issue Resolution

• Empathy
• Problem Solving
• Team Coordination

• Customer Engagement
• Client Relationships
• Customer Feedback
• Service Improvement

• CRM Tools