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Multichannel City 311 Customer Service Specialist
Job in
New Bedford, Bristol County, Massachusetts, 02746, USA
Listed on 2026-08-19
Listing for:
WORCESTER CITY OFC-WATER
Full Time
position Listed on 2026-08-19
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
The City of Worcester is seeking a Customer Service Representative for the Worcester 311 Center in the Department of Emergency Communications & Management. The role involves handling calls, emails, chats, SMS, and social media with flexible shifts and overtime during winter storms.
Minimum requirements include a High School Diploma and experience with Microsoft Office; bilingual candidates are encouraged to apply, and regular onsite attendance is required.
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