Operations Manager

Merrimack College is a selective, private college in a beautiful,residential setting — just minutes from Boston,Massachusetts.

Maintain an organized and service oriented office for students, parents and staff;provide support to 9 administrators; 70+ student staff members;triage phone calls and visitors from departments, parents and students while balancing administrative and operational tasks.

• Maintain daily operation of the office; schedule meetings,answering emails, oversight of the guest registration, and sendingweekend updates.
• Triage phone calls from parents, students, staff and visitors to send to appropriate staff; often provide answer without needingto pass call along to someone else; answer Residence Life Voicemails
• Maintain budget process – payroll for students, receipts,payment vouchers, purchase orders, p-card transactions, programmingordering, etc.
• Manage contracts for the departments such as vendors needed forfurniture replacement, movers, programming, laundry,opening/closings, etc
• Respond to emails from res life email account; provide assistance with My Mack pages and Residence Life website
• Hire, train and, supervise student workers to ensure that thefront office is running smoothly and providing strong customer service
• Create and maintain good relationships with campus partnerssuch as student accounts, Mackforce, and the Division of Studentaffairs
• Provide support for major department and divisional projects such as: RA selection process and hiring process for professional staff; housing selection, RA training, openings and closing of residence halls, spring weekend and homecoming.
• Participate in weekly staff meetings.
• Other duties as assigned

• Bachelor’s Degree
• Computer skills ( experience with Google sheets, docs,etc.)
• Strong interpersonal and communication skills
• Ability to juggle competing demands in a calm and friendly manner

• Previous work in high traffic, customer service environment

This is an on-campus position asemployees are essential in order to provide a fully on-campus,residential college experience for our students and the community. This position is subject to the successful completion of a criminal background check.

Merrimack College is aCatholic Augustinian institution of higher education committed to building an accepting and respectful community. Our mission is to enlighten minds, engage hearts and empower lives and is inspired by our Catholic faith and the Augustinian tradition of seeking truth through inquiry and dialogue.

Merrimack College seeks candidates who understand, respect, and can contribute to Merrimack’s Catholic and Augustinian mission. All candidates should describe in their application how they will foster a culture that supports our mission.

The only Catholic, Augustinian institution of higher education in New England, Merrimack Collegeis a private, independent, coeducational institution with more than4,100 undergraduate, 2,500 graduate students and 50 doctoral students from 48 states and 63 countries. The College features morethan 160 career-focused undergraduate, professional and graduateprograms, all taught by exceptional faculty who are passionate about their subject and student success. The College has six schools: arts and sciences, engineering and computational sciences,nursing and health sciences, education and social policy, the Girard school of business and the graduate school of counseling andsocial work.

The College’s suburban 220-acre campus is just northof Boston in North Andover, Massachusetts. Merrimack is a Master’sColleges and Universities/Larger Programs (M1) institution in the Carnegie Classification of Institutions of Higher Education.

Merrimack is one of the fastest growing educational institutions inthe country and has steadily climbed up in the U.S. News &World Report’s ranking of Best Colleges, ranking 38th in the Regional Universities North category in 2026. Merrimack is a NCAA Division I athletic institution.

Merrimack College is an Equal Opportunity Employer.

$50,000
- $55,000