Deposit Operations Banking Associate

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Main Office, New Bedford, MA, US

Salary Range: $18.00 to $20.00 annually

We are seeking a motivated individual to join our Operations Team. This position provides quality service and information to our membership in a pleasant, professional, and efficient manner via telephone or correspondence. Responsible for executing timely and accurate member account/electronic service‑related administrative duties and services. This position works on‑site, in a cubicle setting.

• Paid holidays; closed on Sundays
• Paid vacation, earned sick/personal time, paid bereavement leave, paid family/medical leave, short term/long term disability.
• Medical/dental insurance & vision plan (effective 1st of month after hire date).
• Group term life/AD&D insurance; supplemental voluntary life/AD&D insurance.
• 401(k) safe harbor plan - up to 3% matching contribution, plus 3% safe harbor contribution once you have met plan eligibility requirements.
• Tuition assistance (up to $4500/yr; approval required), employee referral program (approval required)
• Benefits are subject to change, and subject to employee eligibility requirements. Please contact Human Resources for current information.

• Answer member‑related inquiries and resolve member‑related issues via phone or email/mail correspondence.
• Process account updates and service requests such as change of address, check order requests, stop payments, direct deposit and automatic transfer requests.
• Issue plastic cards; verify applications; verify qualifications; process plastic card orders; maintain plastic card manager system.
• Send appropriate member communications regarding account updates, certificate of deposit notices, safe deposit billing, etc. Complete maintenance on all renewing/new/closed term certificate accounts.
• Process federal reserve return checks. Verify and process un‑posted share draft and ACH items.
• Collect, organize & review new/closed account signature cards including BSA reviews.
• Search for new Social Security verifications and complete.
• Post member‑related and financial transactions for the Finance Department.
• Process returned mail, and flag related account with an alert.
• Review daily account servicing folder for retail branch member forms and complete.
• Process credit card applications; perform electronic balance transfers; process credit increase approvals; verify network response codes.
• Monitor reports as required for the department; identify report issues as needed; seek resolution as needed such negative balance report, kiting report, new/closed account report, Reg GG Report, red flag address change, e‑funds report/release, etc.
• Process online banking check free bill pay, e‑statements, mobile banking, and audio response requests. Address problems with supervisor as needed.
• Process city payroll deductions. Process verification of deposit requests, as received.
• Review negative accounts with Supervisor and with approval close necessary accounts.
• Complete bi‑monthly Committee to Elect audit report and upload.
• Review social security death notification entries (DNE); process holds, alerts and correspondence.
• Process, update & settle account levies & track on spreadsheet.
• Track and monitor due diligence forms – and update account risk ratings accordingly.
• File all member‑related documents within procedure guidelines.
• Compliance with Bank Secrecy Act, OFAC and USA PATRIOT Act including accurate completion of CTR and Monetary Instrument Log, Member Identification Program, member due diligence, identifying high risk accounts, reporting…