Help Desk Level 1

Job Description

This will be a hybrid remote/onsite contract; individuals would need to travel at times to client offices along interstate 91.

• Configure hardware including laptops, desktops, Chromebooks, servers, and mobile carts when necessary.
• Answer and troubleshoot user calls.
• Providing top-notch customer service skills.

• Deploy images, configure software, and devices following work instructions.
• Inspect new equipment for defects and troubleshoot problems.
• Follow documented processes to ensure accuracy and consistency.
• Work efficiently to best utilize resources, meet schedules, and performance targets.

• Team players with positive attitudes.
• Technical knowledge and training in computer hardware, support & operating systems preferred.
• Motivated individuals that thrive in a fast-paced environment.
• Computer skills of 30 WPM minimum (tested).
• Must be able to pass a background check (signed release needed).
• A+ Certification and training in computer hardware & operating systems preferred.
• Working knowledge of major desktop operating systems (Windows 10, 11, ChromeOS, OSX, iOS).
• Working knowledge of LAN, O365, Active Directory, Networking, etc.