Hotline Operator

Position Summary

The Hotline Operator plays a critical role at Safe Spot as the frontline point of contact with callers. They will be responsible for managing incoming calls and talking with callers using a harm reduction framework. Hotline calls are opportunities to engage people who use drugs in meaningful conversation, and the ideal candidate would be comfortable talking to people who are actively using drugs and who come from diverse backgrounds and experiences.

The ideal candidate should possess excellent communication skills, a calm demeanor in potentially challenging situations, and a strong dedication to saving lives through prompt and compassionate actions. This role is "pay per call" and has monthly call requirements in order to stay active on the team.

Position
:
Hotline Operator

Department
:
Research
Schedule
:
Part Time

Safe Spot is a service of the Grayken Center for Addiction at Boston Medical Center and provides critical support, resources, and assistance to individuals at risk of overdose. Our hotline operates 24/7, offering confidential and compassionate assistance to callers seeking help, information, and referrals to local treatment and support services. Safe Spot aims to reduce overdose deaths and improve access to addiction treatment and support across the state of Massachusetts.

Compensation Range: $16.35 - $22.84 per call. This range offers an estimate based on the minimum job qualifications. BMCHS offers generous total compensation that includes medical, dental, vision, pharmacy benefits, discretionary annual bonuses, merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

Equal Opportunity Employer / Disabled / Veterans