IT Helpdesk Engineer Level 2
Listed on 2026-06-20
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IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
Role Overview
The IT Helpdesk Engineer Level 2 is responsible for providing advanced technical support to end users, resolving escalated IT issues, maintaining IT systems, and supporting infrastructure operations. This role acts as the escalation point for Level 1 support team and ensures timely resolution of hardware, software, network, access, and productivity tool issues.
What You Will DoProvide Level 2 support for escalated incidents and service requests. Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, operating systems, business applications, and collaboration tools.
Why It Might Be a FitThe ideal candidate has strong troubleshooting skills, good customer service discipline, and hands‑on experience supporting business users in a corporate IT environment.
Requirements- Diploma, associate degree, bachelor’s degree, or equivalent experience in Information Technology, Computer Science, or a related field.
- 2–5 years of experience in IT helpdesk, desktop support, service desk, or technical support.
- Experience supporting Microsoft Windows, Microsoft 365, Microsoft Entra, and standard business applications.
- Strong troubleshooting skills across hardware, software, networking, and user access issues.
- Experience using ticketing systems such as Service Now or similar.
- Good understanding of ITIL-based incident, request, and change management processes.
- Strong communication skills and ability to support both technical and non‑technical users.
Competitive hourly rate ($40 to $50). Market and organizational factors considered in compensation.
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