Senior Support Technician

Position: Senior Travel Support Technician
## Senior Travel Support Technician Apply remote type:
Onsite locations:
Charlestown-MA:
Foxborough-MA:
West Roxbury-MAtime type:
Full time posted on:
Posted Todayjob requisition :
RQ4061030

Site:
Mass General Brigham Incorporated Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
** Job Summary
** Mass General Brigham Digital Enterprise team is hiring a Senior Travel Support Technician, Regional Full-Time to support our healthcare system and research devices.
This is an active, travel-based role ideal for someone who enjoys variety, hands-on problem solving, and supporting end users directly.
What You'll Do  
• Provide hands-on desktop and equipment support across multiple sites  
• Troubleshoot hardware, software, and access issues  
• Install, configure, and relocate devices and systems  
• Support clinicians and staff in a fast-paced healthcare environment  
• Document and track work through the ticketing system  
• Deliver excellent customer-facing IT support
** Qualifications
* ** High School Diploma or Equivalent required
* Can this role accept experience in lieu of a degree? No
* Entry-level IT or desktop support experience
* Strong customer service mindset
* Comfortable with
** travel and working independently
*** Reliable transportation required
* Interested in
** hands-on, field-based support work
*** Experience providing technical support, including installation, repair and troubleshooting of computers 3-5 years required  
** Skills For Success**  + Strong analytical and problem-solving skills with the ability to troubleshoot and resolve technical issues efficiently  + Proven ability to manage multiple priorities, adapt quickly, and meet deadlines in a fast-paced environment  + Excellent interpersonal skills with the ability to communicate effectively across technical and non-technical teams  + Flexible, adaptable, and comfortable working in dynamic, day-to-day operational environments  ###   ###
** Technical Expertise**  + Solid knowledge of end-user technologies including phone systems, printers, and general computing equipment  + Working knowledge of operating systems (Windows and macOS) and common business applications (e.g., Office 365, web browsers)  + Advanced experience with macOS troubleshooting and support, including JAMF Pro administration  + Hands-on experience diagnosing and resolving both hardware and software issues on Mac Book and iMac devices  + Understanding of network configuration and connectivity troubleshooting  ###
** Communication & Documentation**  + Strong verbal and written communication skills, with the ability to clearly explain technical concepts to non-technical users  + Ability to document support activities, resolutions, and processes in a clear and organized manner##  Schedule & Work Model
* ** Monday – Friday | 8:00 AM – 4:30 PM ET**
* ** Home base:
** Charlestown Navy Yard
* ** On-call rotation:
** approximately every
** 6–8 weeks** (off-hours support)##  Work Style
* Start each day at your
** Charlestown home base
*** Receive assignments via a
** ticketing system (Service Now)
*** Work may include:  + Onsite support at your home base
** OR**  + Traveling to other MGB sites based on demand###  Travel Coverage Areas
* Boston / Charlestown
* West Roxbury
* South Shore
* Foxboro* Occasional planned support in Somerville Travel is a
** regular part of the role** (not occasional) — great for candidates who want mobility and exposure across a large health system
** Additional Job Details (if applicable)
** Working Model Required Research equipment support in Boston / Charlestown
* M-F 8a-430p ET Travel to MGB sites
* Charlestown Navy Yard Home Base
* Start at Home Base to review ticket system will and remain onsite or travel to other sites for ticket support
* This is…