Technical Support Specialist

Job Description

We have an immediate opening to join our team supporting our Patient Nutrition Management System called Health Touch. Health Touch is used in over 500 hospital diet offices throughout the United States. It is used to order, document, track and manage the food ordering and production of all patients’ meals. All meal orders are entered into the Health Touch system, and because it is interfaced with the facilities ADT and OE system, it is automatically updated whenever a new patient is admitted, discharged or transferred within the facility.

Patient’s dietary orders are also interfaced to allow the system to filter out the food items that are not permitted. Tray tracking, nutritional analysis and order history are standard processes within Health Touch.

• Travel on site to install and configure systems.
• Travel to a site to provide operations training.
• Provide training via phone and web‑based conferencing.
• Provide comprehensive phone support with our web‑based remote access solution or via VPN.
• Advanced hardware configuration and replacement.

The ideal candidate would have:

• The ability to work independently.
• Great verbal and written skills.
• An above‑average knowledge of all Windows operating systems, including server.
• Very skilled in using Microsoft Office, especially Outlook.
• Ability to multitask, work under pressure, meet deadlines, and manage projects.
• Some travel is involved, and a neat and authoritative presence is required. Travel is approximately one week per month.
• Knowledge of a hospital diet office procedures and/or HL7 language is a big plus.