IT Systems Analyst

Summary The IT Systems Analyst will be responsible for researching, developing, implementing, and maintaining software, systems, applications, security, and network configurations. This individual will respond to escalated requests from help desk, troubleshoot, and provide technical support and guidance to users as well as assist in the completion of on-going IT projects. The IT Systems Analyst will aide in the support for system backups and recovery, install patches, updates, and upgrades.

This position will perform on-call duties on a recurring basis as part of the operations team. They report directly to the Director of IT.Child and Family Services recognizes the power in Diversity and believes that Equity is a Human Right.

Child & Family Services carefully considers a wide range of factors when determining compensation including, but not limited to, prior experience, education, certification(s), license(s), skills and expertise, location, internal equity and other factors that are job related and consistent with business need. Our goal is to support, reward and compensate the entire individual. Depending on role eligibility, your offer may include a bonus or other incentives.

Therefore, final offer amounts may vary from the amount stated.

Job Responsibilities & Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Responsible for the maintenance, configuration, and reliable operation of computer systems

Troubleshoot issues and outages as it pertains to systems availability for employees

Install and upgrade computer components and software, manage virtual servers, and integrate automation processes

Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues

Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure

Diagnosing and resolving hardware, software, networking, and system issues when they arise

Improving skills according to industry demands and best practices

Respond immediately to security or usability concerns and escalate situations as needed

Occasional help desk coverage

Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions

Work with Director of IT to complete projects and assignments

Ensures all work is within HIPAA and 42

CFR guidelines as it relates to systems deployment and upkeep

Participate in on-call coverage rotation

Work with established vendor to diagnose and resolve any issues as it relates to their product or contractual work to assist with internal issues

Install and test computer-related equipment

Sustaining network integrity

Other duties as assigned

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Required

Education and Experience BA in Information Technology, Computer Science or a related discipline preferred; high school diploma required

At least 3 years of experience in IT support, infrastructure, or security analyst roles

Experience administering server-side technology and networked computing systems

Strong understanding of WAN/LAN topologies

Excellent critical thinking and problem-solving skills

Ability to prioritize a wide range of workloads with critical deadlines

Project management organizational and planning skills

Previous experience in help desk environments

Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery

Familiarity with various operating systems and platforms

Excellent communication skills

Ability to adapt to changing systems and technologies used within the organization

Strong understanding of Microsoft server operating systems

Extensive knowledge in group policy management

Knowledge in Linux / Unix systems a plus Strong understanding of HIPAA requirements

Firm understanding or practice in cloud computing and hosting

Cultural Competency

Qualifications:

Awareness of personal attitudes, beliefs, biases, and assumptions about others

Knowledge of the various dimensions of diversity, including gender, race, and ethnicity

Acknowledging that people from other cultural groups may not share the same beliefs and practices or perceive experiences in the same way Cultural knowledge of key populations that will be served to address disparities in service delivery

Demonstrates positive attitudes towards cultural differences by showing respect and openness towards people whose social and cultural background is different from one's own Demonstrates skills for communication and interaction across cultures, including the ability to recognize and manage personal behaviors,…