Digital Growth & Experience Leader

Shaw Search Partners is pleased to lead a search for a Digital Growth & Experience Leader with a rapidly growing global healthcare technology company in the Greater Boston Area.

This is a newly created, highly visible opportunity to build and lead a new Commercial Digital Center of Excellence, defining the digital growth and customer experience agenda and building the capabilities to support the company’s next phase of growth.

Looking for a builder and change agent who can move between strategy and execution — bringing together digital growth, eCommerce, customer experience, product commercialization, data and AI to drive measurable commercial impact.

• Build and lead a new Commercial Digital Center of Excellence
• Define the digital growth, eCommerce and customer experience strategy
• Establish digital governance, standards and operating models across the organization
• Shape customer journeys, web, personalization, conversion and SEO/AEO/GEO
• Build scalable digital frameworks for new product launches and commercialization
• Identify opportunities to leverage AI and emerging technologies
• Establish KPIs and connect digital investments to measurable business outcomes
• Partner across Marketing, Product, Sales, Customer Service, Data/AI and Technology

• Bachelor’s degree in Business, Marketing, Information Systems, Computer Science, or a related discipline. MBA preferred
  12+ years across digital growth, eCommerce, customer experience or digital transformation.
• Experience leading digital customer experience, commercial digital strategy, digital product management, customer journey transformation, commercial AI, customer analytics, digital transformation, growth strategy, or customer experience strategy.
• Proven success building or transforming digital capabilities, teams or COEs
• Strong commercial mindset with measurable growth results
• Experience across digital product, Mar Tech, analytics and AI
• Strong executive presence and ability to influence across functions
• Proven ability to influence across Marketing, Sales, Product Management, Customer Service, and IT.
• Experience with in medical devices, diagnostics, healthcare, life sciences, or another regulated industry strongly preferred.

This is a hybrid role with 4 days onsite in the Greater Boston offices.