Deskside Support Technician

Who We Are

At Kyndryl, we design, build, manage and modernize the mission‑critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

Join our team of client‑facing tech enthusiasts dedicated to delivering hands‑on support and maintaining client systems for a diverse range of end users, including executive support. As Deskside Support, you’re not just a problem solver – you’re a technology hero. Picture yourself in a role where you’re the go‑to expert for testing and troubleshooting, playing a crucial part in identifying and resolving issues with software upgrades, system images, and cutting‑edge hardware deployments.

Your expertise will be invaluable as you tackle hardware and software dilemmas across a multitude of device types, both on‑site and through remote support. Showcasing your knowledge of popular operating systems and applications, you’ll make technology hiccups disappear with ease. In this role, you’ll be part of a vibrant ecosystem, collaborating with other internal teams at Kyndryl as well as our esteemed alliance partners, such as Microsoft.

At Kyndryl, we’re all about progress, and you’ll be right at the forefront, recognizing opportunities for modernization and automation within your realm. You’re empowered to bring your creative side by presenting innovative ideas that not only enhance the end‑user experience but also drive cost savings. Our customers’ satisfaction is paramount, and you’ll play a pivotal role in achieving it by ensuring we meet XLA and SLA targets.

If you’re someone who thrives on teamwork and embraces the ever‑evolving tech landscape, you’ll love being part of a team focused on deploying the latest and greatest in technology. Join us as Deskside Support, where every day is a tech adventure, and you’re the hero who keeps the digital world spinning smoothly. Your journey begins here.

Every position at Kyndryl offers a way forward to grow your career. Whether you want to explore opportunities such as Service Delivery Management, Workplace Modernisation or Workplace Virtualisation – Kyndryl is dedicated to your professional journey.

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID‑19 vaccination policies. Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

This position will be fully onsite at the client’s location.

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have the growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritises customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have the growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritises customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

• 2+ years of experience providing IT support
• Experience working in a customer facing environment
• Strong communication skills including email, phone and in‑person

• Bachelor’s degree in Computer Science, Information Technology, or related technical field

Requirement to be a USCitizen and live in the United States of America.

The compensation range for the position in the U.S. is - $39,840to $67,440 based on a full‑time schedule. Your actual compensation may vary depending on your geography, job‑related skills and experience. For part‑time roles,…