Sr. Technical Program Manager, Quality Technology Services

Description

Amazon Robotics (AR) seeks a talented and motivated Sr. Technical Program Manager (TPM) to join the Quality Technology Services (QTS) organization, focused on manufacturing technology platforms. This role owns the program management and delivery of manufacturing execution systems and shop-floor technology solutions including Tulip (MES platform), Atlas tools, and associated integrations that enable Amazon Robotics' production operations  TPM will lead programs that connect manufacturing operations with technology platforms, driving capability build-out, system implementations, and continuous improvement across Tulip MES, Atlas tools (work instructions, traceability, quality inspection, production dashboards), and their integrations with enterprise systems (ERP, PLM, and supply chain platforms).

This is a high-visibility role requiring strong manufacturing domain expertise, technical program management rigor, and the ability to partner with plant operations, manufacturing engineering, quality, and software teams to deliver solutions that improve throughput, quality, and operator experience on the shop floor. The ideal candidate brings a passion for manufacturing technology transformation, hands-on experience with MES platforms and shop-floor digitization, and the leadership skills to drive cross-functional alignment between manufacturing operations, IT, quality engineering, and partner technology teams within QTS.

• Own end-to-end program management for Tulip MES and Atlas manufacturing tools from requirements through deployment and operational handoff across Amazon Robotics manufacturing sites.
• Drive the roadmap and capability framework for manufacturing technology solutions: work instructions, production tracking, traceability, quality inspection, and operator-facing applications.
• Lead requirements design, process mapping, user acceptance testing, and rollout planning for Tulip apps and Atlas tool deployments in collaboration with manufacturing engineering and plant operations.
• Manage integrations between manufacturing execution platforms and boundary systems (ERP/SAP, PLM/Teamcenter, quality systems, data platforms) to ensure end-to-end data flow from shop floor to enterprise.
• Partner with manufacturing site teams to understand operational pain points, prioritize technology investments, and drive adoption of digital tools on the production floor.
• Coordinate cross-functionally with QTS engineering, quality, supply chain, and infrastructure teams to define technical requirements and deliver integrated solutions.
• Establish program governance: status reporting, dependency management, risk mitigation, and executive communication - across concurrent manufacturing technology work streams.
• Drive continuous improvement: measure platform adoption, operator feedback, and production KPIs to iterate on manufacturing technology solutions.
• Manage vendor relationships (e.g., Tulip) including feature requests, support escalations, and contract alignment with QTS vendor management.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children can use. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

• 5+ years of technical product or program management experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• Bachelor's degree…