Grocery Operations Lead

Job Tittle:
Grocery Department Lead

Reports to:

Store Director

Summary: Ensure the efficient operation of the grocery department by maintaining optimal inventory levels, providing excellent customer service, and ensuring a clean and safe environment. The vision is to create a well-organized, customer-friendly grocery section that consistently meets sales and profitability targets while maintaining high standards of quality and safety.

Responsibilities:

• Ordering and Inventory Management :
  Oversee inventory levels to ensure shelves are well- stocked and products are rotated properly. Conduct regular stock checks and coordinate with suppliers for timely replenishments.
• Product Quality:
  Ensure all grocery products are fresh, properly stored , and displayed according to company standards. Regularly check for expired or damaged items and remove them from the shelves.
• Scheduling Assistance :
  Assist in creating and maintaining staff schedules.
• Log Maintenance :
  Maintain daily receiving logs and other necessary documentation.
• Customer Service:
  Greet customers, provide prompt and courteous service, and handle special orders and inquiries.
• Merchandising:
  Ensure the department is well-stocked, properly signed, and attractively displayed.
• Safety and Cleanliness :
  Ensure compliance with health and safety regulations, food safety standards, and company policies. Maintain a clean and organized department.

Previous experience in a retail or supermarket environment, preferably in a grocery department.

• Experience with inventory management and ordering processe

• Familiarity with various grocery products and their handling requirements.
• Understanding of inventory management and ordering processes.
• Basic math skills for calculating discounts, percentages, and gross margins.
• Proficiency in reading, writing, and understanding English.

• Ability to complete reports accurately, including sales reports, inventory counts, and receiving logs.
• Ability to work efficiently and meet productivity, accuracy, cleanliness, harmony, and safety standards.

• Ability to lift heavy objects occasionally.
• Capability to climb ladders for retrieving items from overhead racks and storage areas.
• Perform tasks such as sweeping, mopping, and carrying out trash.
• Respond quickly to emergencies like spills or breakages.
• Work in various temperature environments.
• Tolerate moderate dust and chemical fumes from cleaning agents.