Customer Service Manager, Coffee, Pantry & Beverage - Berlin, WI

Job Summary

Join Canteen as a Customer Service/Account Manager — Shape the Future of Client Experience!

At Canteen, we don’t just serve snacks, beverages, and fresh food—we deliver experiences that fuel workplaces across the country. As an Account Manager, you’ll be at the heart of those experiences, partnering directly with clients to understand their goals, elevate their programs, and drive business growth.

If you're passionate about data-driven insights, exceptional service, and building lasting relationships, this is your opportunity to make a meaningful impact with an industry leader.

• Lead high-impact business reviews that highlight performance wins, emerging opportunities, and forward-thinking recommendations.
• Dive into sales, product mix, and operational data—turning insights into improvements that boost profitability and streamline operations.
• Design and recommend program enhancements that delight customers and maximize value.
• Solve service challenges swiftly, ensuring smooth day-to-day operations and a consistently positive onsite experience.
• Support seamless launches of new business accounts, collaborating closely with operations, merchandising, and field teams.
• Build trusted, long-term relationships with clients, becoming their go-to expert for service, strategy, and business growth.
• Leverage financial analysis to guide pricing strategies, product mix decisions, and ongoing program improvements.

• You’re a relationship builder, a problem solver, and a strategic thinker. You also have:
• 3+ years of account management experience, ideally in food service, vending, micro-markets, distribution, or hospitality.
• A proven ability to prepare, analyze, and present detailed business reviews that inspire client confidence.
• Excellent communication and interpersonal skills—you influence, negotiate, and engage with ease.
• A track record of developing strong partnerships with decision-makers.
• Sharp analytical judgment, with the ability to interpret data and translate it into smart recommendations.
• Top-tier problem-solving skills, balancing multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office, especially Excel and PowerPoint, plus comfortable navigating business reporting tools.

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely,  for paid time off benefits information.

Apply to Canteen today!

Canteen is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Req : 1504852

Canteen

Leticia Pinon