Customer Service Representative

Position Title

Customer Service Representative

Location:

New Berlin, WI

Our Customer Support Representatives are at the center of our customer’s daily activities, whether it is taking in‑bound calls, trouble‑shooting, entering orders, preparing quotations, working with our sales teams, or coordinating orders with our internal departments.

• Effectively manage incoming calls
• Service new and existing accounts
• Accurately and efficiently enter orders
• Work with the sales team to provide quotations to customers
• Handle complaints, provide appropriate solutions, and follow up to ensure resolution
• Keep records of customer interactions
• Recommend products or services by asking fact‑finding questions
• Provide technical support to customers
• Expedite orders and quotations when needed
• Work with internal departments to better serve our customers
• Take the extra mile to engage customers

• 2‑5 years proven customer support experience
• High School diploma required; bachelor’s degree is a plus
• Strong phone and listening skills
• Familiarity with CRM systems and practices
• Self‑motivated and able to work independently with minimum supervision
• Creative problem‑solving skills
• Excellent communication and presentation skills
• Strong math aptitude
• Ability to multi‑task, prioritize, and manage time effectively

Note: The above statements are intended to describe the general nature and level of work being performed by the incumbent. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of this position.

Mativ benefits say a lot about how we care for each other. Our employees and their families have many different needs. As a result, our benefits offer choices on many levels and are high in quality, competitive in the marketplace, and affordable.