Customer Service Specialist

Interested in a career that matters?

At Novonesis, we partner closely with customers to deliver biological solutions that make a real difference. As part of our Customer Service team, you will play a key role in ensuring smooth order processing and timely deliveries while acting as a trusted liaison between customers and internal teams.

You will work in a collaborative, customer‑focused environment where accuracy, responsiveness, and professionalism directly contribute to customer satisfaction and business success.

The Role & Your Impact This role is primarily operational and focuses on managing customer orders and related documentation to ensure on‑time, accurate deliveries. You will support both domestic and international customers and collaborate closely with Supply, Sales, Shipping, and Warehouse teams.

Key responsibilities include:

Processing domestic and international customer orders in SAP, ensuring accuracy in pricing, availability, and delivery requirements

Coordinating with Supply, Sales, and Shipping to resolve product availability or delivery issues

Creating deliveries and supporting warehouse and shipping teams within agreed time frames

Supporting customer service requests and complaints, including documentation, SAP case creation, and return shipments

Providing high‑quality customer support via phone and email, troubleshooting issues and proposing solutions

Running daily reports and applying double‑check processes to ensure on‑time delivery and order accuracy

Maintaining accurate customer master data in SAP Supporting department goals, KPIs, and continuous improvement initiatives

What You’ll Need to Be Successful Must‑haves:

High School Diploma or GED Minimum 1 year of customer service experience

Professional written and verbal communication skills in English Ability to work independently and as part of a team with strong accountability and sense of urgency

Ability to multitask and work with multiple systems and dual monitors

Working knowledge of Microsoft Office and SAP (or similar ERP systems)
Basic understanding of logistics and manufacturing processes

Ability to perform calculations and conversions (e.g. pricing, units, quantities)
Additional Skills & Interests We Value Nice‑to‑haves:

Experience supporting international customers or export documentation

Prior experience working with logistics providers, freight forwarders, or shipping documentation

Experience handling customer complaints or returns processes

Interest in continuous improvement and preventative customer service practices

Compensation & Benefits Expected salary: $23/hr Benefits you will enjoy:401(k) with up to a 9% company contribution

Minimum of 3 weeks’ vacation, plus 12 holidays and 2 weeks of wellness time Health, Dental, Vision & Life insurance

Healthcare savings account option with generous employer contribution

Employee Assistance Program Parental leave

Tuition reimbursement

All benefits begin on your first dayOur purpose guides the wayIn Novonesis, we know that solutions rooted in biology can help solve humanity’s biggest challenges. Since we began more than a century ago, this has been our guide. It’s how we've gotten so far. And it’s how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless.

If our purpose resonates with you, we encourage you to apply.

Opportunities for everyone

We are committed to an inclusive recruitment process and equal opportunity for all applicants. Therefore we ask you to apply without a cover letter or photo and instead include a few sentences in your CV explaining your motivation for applying.

We make all employment decisions based on business needs and welcome candidates with a wide range of backgrounds, including ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.

Explore other openings

If this position isn’t the right fit, you may still find other opportunities with us. You’re welcome to explore open roles or create a job agent to stay connected with future opportunities at
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