Motion Automation Intelligence- Customer Service Representative II

Location:

New Berlin, WI, USA

Employment Type:

Full time
Job Reference: R26_

Under general supervision, the Motion Automation Intelligence – Customer Service Representative II ensures customer expectations are accurately determined and fully met. The role may provide guidance to less experienced Customer Service Representatives or support specific customer(s).

• Place customer orders via telephone, fax, email, electronic methods, or walk‑in counter sales.
• Influence Motion Industries' gross profit by negotiating sale and purchase prices within established parameters.
• Adjust non‑contract customer pricing to meet customer demands based on competition, maximizing profit.
• Build customer relationships to drive repeat business by relating to the customer and driving process improvements.
• Order items to maintain appropriate inventory levels for customers.
• Place orders without approval for amounts up to $5,000 per line and $10,000 per purchase order.
• Expedite backorders; pull inventory and prepare orders for shipment to customers.
• Source products from branch inventory, distribution center inventory, or supplier inventory.
• Determine the most cost‑effective shipping method for customer orders.
• Handle customer returns.
• Support specific customer(s).
• Assist less experienced Customer Service Representatives with locating items and resolving problems.
• Perform other duties as assigned.
• Respond to customer inquiries regarding products, provide quotes, and handle order entry; may handle more challenging inquiries due to experience and training.

Requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

• Excellent communication skills, including written, verbal, and listening.
• Ability to multi‑task and strong time‑management skills.
• Strong computer skills.
• Strong negotiation skills.
• Basic product knowledge.
• Reliability, organization, and attention to detail.

Motion offers an excellent benefits package that includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, veteran status, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Where permitted by applicable law, successful applicants must be fully vaccinated against COVID‑19 prior to the start date. Vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to the start date.

PI