Customer Service Representative

Position Summary

The Customer Service Representative serves as the primary point of contact for customers, providing exceptional service and support through phone, email, and other communication channels. This position is responsible for handling customer inquiries, processing orders, resolving issues, and ensuring a positive customer experience. The ideal candidate is professional, detail-oriented, and committed to delivering outstanding service while supporting business objectives.

• Respond to customer inquiries via phone, email, and other communication channels in a timely and professional manner.
• Process customer orders, quotes, returns, and service requests accurately.
• Provide information regarding products, pricing, availability, order status, and shipment tracking.
• Investigate and resolve customer concerns, complaints, and issues while maintaining a high level of customer satisfaction.
• Work collaboratively with Sales, Operations, Shipping, and other departments to resolve customer needs.
• Maintain accurate records of customer interactions, orders, and activities within company systems.
• Follow up with customers to ensure issues are resolved and expectations are met.
• Support account management activities by assisting with customer requests and maintaining strong customer relationships.
• Meet established performance, productivity, and quality standards.
• Assist with administrative tasks and special projects as assigned.
• Perform additional duties as required to support business operations.

• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
• Ability to work independently and as part of a team.
• Professional demeanor and commitment to providing exceptional customer service.

• High school diploma or equivalent required.
• 1-3 years of customer service, administrative support, inside sales support, or related experience preferred.
• Experience working with CRM or ERP systems is a plus.

This is a Contract to Hire position based out of New Berlin, WI.

The pay range for this position is $21.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in New Berlin,WI. Final date to receive applications This position is anticipated to close on Aug 3, 2026.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a Clearly Rated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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