Customer Service Representative

Overview

Enters customer orders into ERP. Acts as first line interface for daily customer inquiries (order status, shipment status, order problems etc.). Confirms orders, works closely with scheduling to provide updates on shipping status and notifies customers of any backorder or delivery date changes. Uses Customer ERPs and EDI Portals to pull and confirm POs and Order Data. Initiates customer JIT RFQs, revision updates and part reactivations.

Resolves price and part discrepancies and updates the system ensuring ISO change control compliance. Coordinates and completes customer compliance requests and ASNs (Advanced Shipping Notice). Maintains records relative to customers and orders, such as item pricing, and customer lists. Sets up and administers “customer master” files in ERP system. Maintains and updates order entry procedures. Backs up planning on scheduling orders in ERP system.

Someone who brings a genuine passion for engagement and responsive service to every customer interaction.

• Enters customer orders into ERP.
• Acts as first line interface for daily customer inquiries (order status, shipment status, order problems etc.)
• Confirms orders, works closely with scheduling to provide updates on shipping status and notifies customers of any backorder or delivery date changes.
• Uses Customer ERPs and EDI Portals to pull and confirm POs and Order Data.
• Initiates customer JIT RFQs, revision updates and part reactivations.
• Resolves price and part discrepancies and updates the system ensuring ISO change control compliance.
• Coordinates and completes customer compliance requests and ASNs (Advanced Shipping Notice).
• Maintains records relative to customers and orders, such as item pricing, and customer lists.
• Sets up and administers “customer master” files in ERP system.
• Maintains and updates order entry procedures.
• Backs up planning on scheduling orders in ERP system.

• High School diploma or equivalent.
• Minimum of 2 years of customer service experience.
• Ability to work in a fast-paced environment, handling a variety of tasks.
• Proficient in MS Office (Word, Outlook & Excel) & ERP (knowledge of Infor Syte Line a plus). Organized and detail oriented.
• Strong communication skills, both written and oral.
• Ability to maintain composure in stressful or challenging situations.
• Desire to learn and grow.
• Process and problem-solving mindset.