Service Manager - Nuclear - Berlin, WI

Position: Service Manager - Nuclear - New Berlin, WI
Company Description

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community, and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Job Description

POSITION SUMMARY

Konecranes Nuclear Equipment & Services is the leading worldwide supplier of lifting equipment for the nuclear power industry. For over 80 years, we have been dedicated to improving the efficiency and performance of the businesses we serve. Key to our success is our commitment to provide products and services people can trust. As the Nuclear Service Manager, you will provide leadership and direct service field activities including quoting/estimating, service contract execution, labor and resource planning, safety, customer satisfaction, field operative productivity, material requisition/preparation, vehicle and equipment management.

Our service team consists of office personnel and remote field service employees. This role supports the field service employees in all aspects of their remote work as listed in the responsibilities below. Our field service employees depend on the Nuclear Service Manager to help them execute successful services for our customers!

RESPONSIBILITIES:

• Responsible for on-time and on-budget execution of service of nuclear material handling equipment at customer locations globally working with a cross-functional project team. Project types include oversight for repairs, modernization, inspections, assessments, rail surveys/repairs and installation activities on electric overhead traveling cranes at a nuclear power plants government facilities and other demanding customer sites both in the USA and globally.
• Provide managerial support to the office staff and field service workforce. Address performance issues, documenting as required. Review serious employment matters with supervisor prior to taking action. Conduct annual reviews with direct report employees.
• Develop technical skills throughout the organization as it pertains to crane controls; attain/maintain industry leadership.
• Develop skills and organizational culture; develop customer centered, knowledgeable and responsive organization. Select, develop, motivate and manage staff accordingly.
• Meet and exceed company goals and budgets as it relates to orders/sales, margins, profitability, quality, punctuality, productivity, expenses and customer service.
• Attend pre-bid meetings and conduct detailed walkdowns of equipment and site.
• Attend customer meetings to assist sales staff.
• Prepare service quotations for work at nuclear facilities utilizing best practices and tools to optimize schedule. Engage subcontractors and coordinate sub-contracted services as necessary.
• Prior to services, print and prepare document packages for technician use.
• Prior to services, prepare tools as necessary and arrange logistics to site (techs do not carry tools, tools are shipped from the office or provided by the customer site).
• Have the ability to write safety related documents and work plans.
• Ability to research and procure materials and tools local to the work.
• Review and approve invoices following completion of service according to contract.
• Follow all established safety rules and procedures, including those established by the customer and have a strong commitment to safety.
• Plan and participate in monthly safety meetings.
• Assist in the field and support manufacturing efforts when necessary.
• Conduit kick-off meetings for engineering when engineering services are provided on a service order.
• Continually appraise company products, services, policies and procedures relative to design, pricing, marketability, etc. Recommend changes as required. Recommend pricing and product strategy.
• Strive for continuous improvement in operations as it relates to efficiency, quality, punctuality and costs.
• Actively and directly participate in resolving issues with internal/external customers.
• Maintain the current customer base. Support service quotations for repairs and inspections, scope and estimate projects in a timely manner, following established guidelines.
• Direct and assist Service Staff employees with the planning and scheduling of service work for the existing service workforce, as needed. Ensure all open orders are scheduled or tentatively planned on the calendar. Ensure effective use of operative labor, maximizing direct labor in accordance with company guidelines.
• Resolve customer complaints, within established guidelines, to the satisfaction of the customer and in the best interest of the company. Any unresolved issues should be quickly elevated to the next level of management for prompt resolution.
• Oversee routine changes to the open orders, as needed. Ensure open orders report reflects the current status of any active…