Commercial Loan Servicing Specialist

Nature and Scope

This position reports to the VP, Business Services Operations. Responsible for assisting the Business Services Department in member loan servicing, this role performs a variety of functions related to life-of-loan servicing of business loans accounts for Landmark's business members.

• High School Diploma or equivalent and a minimum of two years of direct experience in both C&I and commercial real estate servicing. Equivalent combination of education and experience will be considered.
• Excellent verbal and written communication skills, problem solving skills, organizational skills and the ability to work independently as a valuable team member in a dynamic environment.
• Demonstrated ability to use independent judgment and discretion in various situations while maintaining a high degree of confidentiality.
• Must have a thorough understanding of company policies and procedures as they relate to this position. Must understand and comply with all job-related State and federal laws and regulations.

• Assists directly and indirectly with all business member servicing, including loan payment questions, loan payoffs, wires, providing loan histories, ACH origination audits and deposit account questions and activities.
• Prepares necessary checklists and utilizes Sageworks ticklers for tracking and follow-up of exception items, including UCC's, final title, recorded mortgages, etc.
• Responsible for the tracking and continuations of UCC's (both State and County).
• Processes paid loan files and ensures that mortgages are satisfied within Statutory guidelines per the paid loan checklist procedure.
• Maintains both the paper files and scanned loan files in Nautilus, including scanning and filing all closed loans and any other ancillary documents.
• Responsible for all year-end servicing activities, including escrow disbursements and interest statements.
• Performs other duties as assigned.