Lead Teller

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are united in delivering the best experience for our customers, fostering an inclusive workplace culture where all employees feel respected, valued and have the opportunity to contribute to the company’s success. As a Lead Teller within PNC's Retail Banking organization, you will be based in New Berlin, WI at the New Berlin Branch (Job  R226477).

• Coach, mentor and lead tellers by example to deliver a unique customer experience focused on improving customer financial wellbeing and creating loyalty while increasing share of wallet. Process a variety of customer interactions and educate customers on alternatives available for their financial interactions.
• Identify banking opportunities during customer interactions and refer to appropriate branch staff.
• Perform lobby engagement activities to connect with customers and position PNC products to meet their needs, educating customers on options for managing financial transactions by leveraging technology, tools and resources.
• Demonstrate clear communication skills, transaction handling and problem‑resolution processes; assist the Branch Manager in performance management and new hire selection processes.
• Adhere to all policies and procedures, demonstrating sound judgment within established limits. Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.

Preferred Skills

• Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

Competencies

• Accuracy and Attention to Detail, Addressing Customer Needs, Coaching Others, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs

Work Experience

• At least 1+ year of related experience; a comparable combination of education, job‑specific certification(s) and experience (including military service) may be considered in lieu of a degree.

Education

• No degree required.

Certifications

• No required certifications.

Licenses

• No required licenses.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Benefits for full‑time employees include medical/prescription drug coverage (with an HSAs option), dental and vision, life insurance, short‑term and long‑term disability protection, a 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement, back‑up child/elder care, adoption, surrogacy and doula reimbursement, educational assistance, a robust wellness program with financial incentives, and paid time off (maternity/parental leave, paid holidays, occasional absence days, vacation days based on career level and years of service).

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the FDIA and, for any registered role, the SAFE Act and/or FINRA regulations.