Order Management Solution Lead

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to:
Senior Customer Sales Support Manager

The work model for the role is: Hybrid #LI-Hybrid

We are seeking a proactive and detail-oriented Order Management Solutions Lead to serve as the primary liaison for MODP (Motion Drive Products) US internal and external users in all matters related to order process-related platforms. This role is critical in ensuring system stability, driving continuous improvement, and supporting end users through training, documentation, and issue resolution. The ideal candidate will possess strong communication skills, technical aptitude, and a passion for user advocacy.

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

• Platform Ownership - Serve as the main point of contact for all order entry/processing platform questions and issues for MODP US. Troubleshoot reported problems, distinguish user errors from system defects, and elevate confirmed defects to BPO for resolution.
• Change Management & Collaboration - Collect and prioritize feature requests and improvement ideas. Work with stakeholders and global teams to align priorities, submit new functionality requests, and participate in impact assessments. Track progress and share updates in platform-related meetings.
• Documentation & Training - Create and maintain tutorials, guides, and training materials for internal and external users. Conduct training sessions and support BPO-led initiatives to ensure effective platform usage.
• Access & Procedure Management - Manage user access for all platforms (excluding SAP) and assist functional teams in developing and maintaining operating procedures.

• Bachelor's degree with minimum 6 years OR Associate's Degree with minimum 8 years experience using SAP for order entry and familiarity with platforms such as ABB Shop (eCommerce), EDI, OMS, and Ship & Credit.
• Strong analytical and problem-solving skills with the ability to manage multiple priorities and stakeholders effectively.
• Excellent written and verbal communication skills and knowledge of process documentation best practices.
• Willingness to travel up to 10% for customer visits.
• Candidates must already have work authorization that would permit them to work for ABB in the US.

ABB Drive Products serves the industries and infrastructure segments with world-class drives and programmable logic controllers (PLC). With its products, global scale and local presence, the Division helps customers to improve energy efficiency, productivity and safety.

We want you to bring your full self to work - your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affinative Action employer for protected Veterans and Individuals with Disabilities  qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

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