Customer Service Representative

In this role, you will:

• Manage inbound calls and respond to customer emails with accuracy and care
• Conduct proactive outreach to assist with customer needs, provide updates, and strengthen relationships
• Collaborate across departments to resolve service issues and deliver effective solutions
• Track and monitor service requests using Microsoft Dynamics and other internal systems
• Identify opportunities to recommend additional products and services through marketing tools

8:00 am to 4:30pm, hours vary based on travel and business needs. No weekends or holidays.

This position works onsite in New Berlin, WI.

• Medical, Dental and Vision Insurance
• 401(k) with company match
• Disability and Life Insurance
• Paid Time Off, Personal Days, and 8 Paid Holidays
• Chaplain Services

ITU Absorb Tech was founded in 1908 as an industrial laundry company. Now, based in New Berlin, WI, it's one of the oldest family-owned industrial laundries in the country. We have 15 facilities across the eastern US, servicing thousands of manufacturers by providing reusable uniforms, mops, towels, and mats. Since the mid-1990s, we've been the top choice in environmental services by offering launderable absorbents, replacing disposable products.

Each year, we recover over 200,000 gallons of oil and solvents from our customers' used products.

ITU Absorb Tech is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, religion, age, sex, national origin, disability or handicap, military status or any other basis prohibited by federal, state, or local law.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.