It Specialist - Iii

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Full Time New Berlin, WI, US

We are adding an IT Specialist to join our team. This role is responsible for a wide range of foundational functions, balancing daily frontline end-user technical support and business systems tracking, infrastructure maintenance, and core ERP operations. The ideal candidate is technically curious, learns quickly, and enjoys working closely with a collaborative team to support real business operations across all three of our branch locations.

This position will be placed at Level I, II, or III based on your experience and demonstrated capability. We’re not trying to fill a single profile - if you’re the right person, we’ll place you where you fit.

First Point of Contact:
Serve as the primary contact for day‑to‑day technical support and Tier 1 help desk issues across all three branch locations.

Device Lifecycle Management:
Handle hardware setup, deployment, and comprehensive lifecycle management for desktops, laptops, and peripherals.

Access Management:
Oversee user account provisioning, system access management, and coordinated onboarding/offboarding workflows.

Communications Support:
Maintain and support the corporate phone system, conference room equipment, and connected communications platforms.

Epicor Eclipse Operations:
Learn and support Epicor Eclipse—our core distribution ERP and the most critical system the IT team manages.

System Troubleshooting:
Handle day‑to‑day Eclipse operations, direct user support, and basic system troubleshooting.

Process Alignment:
Develop a working knowledge of the physical business processes that Eclipse supports across sales, purchasing, warehouse, and accounting.

Logistics Hardware Integration:
Manage warehouse RF‑scanning hardware in close coordination with our warehouse team and external hardware partners.

Asset & Maintenance Tracking:
Handle routine asset tracking, infrastructure documentation, and routine system maintenance.

Managed Services Liaison:
Act as the first point of contact with our managed services partner on infrastructure, network, and security matters before escalation.

Knowledge Base Development:
Actively contribute to process documentation and the long‑term development of the internal team knowledge base.

Foundation in IT: A solid foundation in IT support, hardware, or systems administration achieved through work experience, education, or both.

Technical Versatility:
Comfort working across a variety of technologies without needing deep, immediate expertise in all of them.

Reliable Communication:
Proven ability to follow through reliably and communicate clearly within a tight‑knit team environment.

Adaptability:
Demonstrated ability to adapt well in a hands‑on environment where priorities shift day to day.

Business Orientation: A genuine interest in how ERP software and technology systems support real‑world business operations, not just the technical layer.

ERP

Experience:

Prior experience utilizing or supporting Epicor Eclipse or any alternative business operations enterprise software.

Industry Background: A professional background or familiarity with distribution, manufacturing, or wholesale industry environments.

Ecosystem Expertise:
Administrative experience with Google Workspace environments.

Logistics Tech:
Familiarity with warehouse technology, mobile RF‑scanning hardware