Erp & It Support Specialist -Iii

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Full Time New Berlin, WI, US

Rundle-Spence is a fifth-generation, family-owned wholesale distributor of plumbing, heating, well, and septic products - in business since 1871 and headquartered in New Berlin, WI, with additional locations in Madison and Fond du Lac. For over 150 years, our belief that better service means better value has built lasting relationships across Wisconsin's plumbing and heating industry.

We are adding an ERP & IT Support Specialist to our team. This is a hybrid role at the center of how our business runs - the IT department serves as the source of truth for our ERP platform and its processes, and this position is a key part of that. The right candidate will develop deep working knowledge of Epicor Eclipse, support and train end users across all three branch locations, contribute to reporting and data needs, and help identify where processes and procedures can be improved.

End user hardware and help desk support are part of the role. Candidates with experience in distribution, wholesale, or supply chain environments – especially those with hands‑on ERP experience in any platform – will be given strong preference.

This position will be placed at Level I, II, or III based on your experience and demonstrated capability. We’re not trying to fill a single profile – if you’re the right person, we’ll place you where you fit.

Building ERP and IT support skills under direction. Learning Eclipse, core business processes, and day-to-day IT operations. Regular supervision.

Working proficiency across ERP support and IT operations. Growing independence; begins supporting and training others. Occasional supervision.

Primary or secondary owner of assigned system areas. Mentors others and drives process improvement. Largely self-directed.

Eclipse Operations:
Serve as a primary support resource for Epicor Eclipse – our core distribution ERP. Handle day‑to‑day user support, troubleshooting, and system operations.

Process Knowledge:
Develop deep working knowledge of the business processes Eclipse supports across sales, purchasing, warehouse, and accounting – understanding not just the system but the operations behind it.

Reporting & Data:
Support reporting needs across departments, help users get the data they need from Eclipse, and develop familiarity with how data flows through the system.

Process Improvement:
Actively look for opportunities to improve how Eclipse is used across the business – identify inefficiencies, suggest better workflows, and help implement changes.

Training:
Train end users on Eclipse processes and procedures. Document workflows and contribute to the internal knowledge base so that knowledge isn’t held by one person.

Help Desk:
Serve as a first point of contact for day‑to‑day technical support and Tier 1 help desk issues across all three branch locations.

Device Management:
Handle hardware setup, deployment, and lifecycle management for desktops, laptops, and peripherals.

Access Management:
Oversee user account provisioning, system access, and onboarding/offboarding workflows.

Communications Support:
Support the corporate phone system, conference room equipment, and connected communications platforms.

Logistics Hardware:
Manage warehouse RF scanning hardware in coordination with our warehouse team and external hardware partners.

Asset & Maintenance Tracking:
Routine asset tracking, infrastructure documentation, and system maintenance.

Managed Services Liaison:
First point of contact with our managed services partner on infrastructure, network, and security matters before escalation.

Knowledge Base:
Contribute to process documentation and long‑term development of the internal team knowledge base.

Required:

• ERP or Business Systems…