Customer Care Representative

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Customer Experience Business Lead - OEM

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ABB Motion Drive Products in New Berlin, WI is hiring a Customer Care Representative to provide technical, order, and payment-related assistance/support to the internal and external customers. You will collaborate and coordinate with relevant stakeholders to obtain complete case ownership and to improve customer satisfaction.

The work model for the role is:
Hybrid #LI-Hybrid in New Berlin, WI.

Your role and responsibilities:

* Ensures the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.

* Recommends appropriate solution for customer requests, and coordinates with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoices, etc.) is in place.

* Keeps the customers proactively informed on the issue status based on the inputs received and clarifies their doubts, ensuring a positive customer experience throughout the entire process.

* Prepares and analyzes regular statistics (e.g., forecast) using available tools and collecting additional relevant information. Also tracks regular sales performance against the target and shares insights with management.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the role:

* 3+ years of experience in customer experience.

* Excellent written and verbal communications skills.

* Strong professionalism and sense of urgency, ability to multitask.

* Candidates must already have a work authorization that would permit them to work for ABB in the US.

Preferred Qualifications:

* Previous experience supporting inside and outside sales departments.

* Knowledge of Salesforce CRM and SAP.

* Previous electronics manufacturing experience.

* Associate's or Bachelor's degree.

More about us

ABB Drive Products serves the industries and infrastructure segments with world-class drives and programmable logic controllers (PLC). With its products, global scale and local presence, the Division helps customers to improve energy efficiency, productivity and safety.

What's in it for you

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://(Use the "Apply for this Job" box below). Your Rights
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As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M.

- 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited…