Order Execution Specialist

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Operations Manager__Your role and responsibilities

The Backend Order Execution Specialist
- Medium Voltage drives Service is responsible for managing the execution of customer and intercompany service orders for Medium Voltage Drives products and services. The role serves as the primary coordinator between customers, supply chain, production, engineering, warehouse operations, and project teams to ensure accurate order processing and on-time delivery.

The work model for the role is: hybrid in New Berlin, WI.This role is contributing to the Motion Service Division.

You will be mainly accountable for:

Manage End-to-End Order Execution Process and maintain sales orders while ensuring accurate and timely fulfillment of customer requirements.

Serve as Primary Customer and Sales Unit Contact Coordinate with customers and ABB Front-End Units regarding order status, delivery commitments, lead times, and issue resolution.

Coordinate Cross-Functional Operations Work closely with Production, Supply Chain, Logistics, Engineering, and Project Management teams to ensure successful execution and delivery of orders.

Manage Customer Cases and Escalations Own Salesforce case management, resolve customer inquiries, and drive timely resolution of delivery, material, and execution issues.

Support Operational Excellence Maintain data accuracy and support process improvements, including opportunities to assume ownership of SAP master data, BOL master data, and other backend operational processes.

Qualifications for the Role Experience in order management, customer operations, supply chain, logistics, project coordination, or a related operational role Experience processing and managing customer orders within an ERP system such as SAPExperience coordinating activities across multiple functions, including customers, sales, supply chain, production, logistics, and project teams

Strong problem-solving and organizational skills with the ability to manage multiple priorities simultaneously

Effective written and verbal communication skills

Proficiency with Microsoft Office applications, including Excel, Outlook, and Teams Ability to analyze order, shipment, and customer data to support operational decision-making

Experience managing customer requests, escalations, or case management activities

Preferred Qualifications Bachelor's degree in Business, Supply Chain Management, Operations Management, Engineering, or a related field

Experience with SAP Sales & Distribution (SD), Materials Management (MM), or related SAP modules

Experience using Salesforce or a similar customer relationship management (CRM) system

Experience supporting industrial equipment, electrical products, automation systems, or power equipment

Knowledge of order fulfillment, inventory management, transportation, and logistics processes

Experience maintaining SAP master data, product master data, or bill of material (BOM/BOL) data Experience working with global manufacturing, supply chain, or service organizations

Familiarity with KPI reporting and operational performance metrics

Experience participating in continuous improvement or process standardization initiatives

More about usWe are global market leader in mission-critical high-power, high-performance motors, drives, generators, power conversion and packaged solutions. Every day, we make a difference for our customers by making their operations profitable, safe, and reliable.

What's in it for youWe empower you to take initiative, challenge ideas, and lead with…