Order Execution Specialist

At ABB
, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Operations Manager

Your role and responsibilities The Backend Order Execution Specialist
- Medium Voltage drives Service is responsible for managing the execution of customer and intercompany service orders for Medium Voltage Drives products and services. The role serves as the primary coordinator between customers, supply chain, production, engineering, warehouse operations, and project teams to ensure accurate order processing and on-time delivery.

The work model for the role is: hybridin New Berlin, WI. This role is contributing to the Motion Service Division.

You will be mainly accountable for:

• Process and maintain sales orders while ensuring accurate and timely fulfillment of customer requirements.

Serve as Primary Customer and Sales Unit Contact

• Coordinate with customers and ABB Front-End Units regarding order status, delivery commitments, lead times, and issue resolution.

Coordinate Cross-Functional Operations

• Work closely with Production, Supply Chain, Logistics, Engineering, and Project Management teams to ensure successful execution and delivery of orders.

Manage Customer Cases and Escalations

• Own Salesforce case management, resolve customer inquiries, and drive timely resolution of delivery, material, and execution issues.

Support Operational Excellence

• Maintain data accuracy and support process improvements, including opportunities to assume ownership of SAP master data, BOL master data, and other backend operational processes.

Qualifications for the Role

• Experience in order management, customer operations, supply chain, logistics, project coordination, or a related operational role

• Experience processing and managing customer orders within an ERP system such as SAP

• Experience coordinating activities across multiple functions, including customers, sales, supply chain, production, logistics, and project teams

• Strong problem-solving and organizational skills with the ability to manage multiple priorities simultaneously

• Effective written and verbal communication skills

• Proficiency with Microsoft Office applications, including Excel, Outlook, and Teams

• Ability to analyze order, shipment, and customer data to support operational decision-making

• Experience managing customer requests, escalations, or case management activities

Preferred Qualifications

• Bachelor's degree in Business, Supply Chain Management, Operations Management, Engineering, or a related field

• Experience with SAP Sales & Distribution (SD), Materials Management (MM), or related SAP modules

• Experience using Salesforce or a similar customer relationship management (CRM) system

• Experience supporting industrial equipment, electrical products, automation systems, or power equipment

• Knowledge of order fulfillment, inventory management, transportation, and logistics processes

• Experience maintaining SAP master data, product master data, or bill of material (BOM/BOL) data

• Experience working with global manufacturing, supply chain, or service organizations

• Familiarity with KPI reporting and operational performance metrics

• Experience participating in continuous improvement or process standardization initiatives

More about us

We are global market leader in mission-critical high-power, high-performance motors, drives, generators, power conversion and packaged solutions. Every day, we make a difference for our customers by making their operations profitable, safe, and reliable.

What's in it for you

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran…