Resident Assistant Supervisor | Shift Lead Supervisor | Assisted Living Supervisor

Job Details:

Job Location:

402 - Heritage at Deer Creek - New Berlin, WI 53151, Job Category:
Health Care, Resident Assistant Supervisor | Shift Lead Supervisor | Assisted Living Supervisor

Heritage at Deer Creek Senior Living

Lead With Compassion. Support Your Team. Make a Difference Every Day.

Are you an experienced caregiver or CNA who is ready to take the next step into leadership?

Heritage Senior Living is seeking a compassionate, dependable, and motivated Resident Assistant / CNA Supervisor to lead and support our resident care team while remaining actively involved in providing exceptional care to our residents.

This is a hands‑on leadership position for someone who enjoys caring for older adults, mentoring others, and helping a team provide consistent, resident‑centered care.

If you're ready to grow as a leader while continuing to make a difference at the bedside, we’d love to meet you!

Reporting to the Executive Director or designee, the Resident Assistant / CNA Supervisor provides day‑to‑day leadership to Resident Assistant/CNAs while ensuring residents receive high‑quality care according to their Individualized Service Plans (ISPs).

• Supervise Resident Assistant/CNAs and help ensure residents receive compassionate, individualized care.
• Provide day‑to‑day direction, support, and guidance to care team members.
• Train, coach, and mentor new and existing Resident Assistant/CNAs.
• Reinforce expectations for resident care, documentation, customer service, safety, and professionalism.
• Monitor employee performance and provide feedback and coaching as needed.
• Participate in corrective and disciplinary processes in partnership with community leadership.
• Review assignments and help coordinate workflow based on resident and community needs.
• Monitor and audit care documentation, assignment sheets, and other required records for accuracy and completion.
• Participate in daily care focus meetings and required training.

• Read and understand each resident's ISP and ensure care is provided according to the established plan.
• Provide hands‑on assistance with activities of daily living, including bathing, grooming, oral hygiene, dressing, eating, toileting, incontinence care, transferring, ambulation, and other identified needs.
• Assist residents with mobility and transfers using proper techniques and assistive equipment.
• Complete scheduled rounds and wellness checks.
• Respond promptly and courteously to resident calls, pages, and alarms.
• Assist and escort residents to appointments, activities, and other community programs.
• Help residents maintain the highest practical level of physical, mental, and psychosocial well‑being.
• Maintain each resident's privacy, dignity, independence, freedom of choice, and individuality.

• Observe residents for changes in condition, behavior, mobility, or other needs and promptly report concerns to the appropriate supervisor.
• Review the 24‑hour communication report at the beginning of each shift to support continuity of care.
• Contribute observations and resident information to the service‑planning process.
• Communicate resident needs and concerns effectively with families, supervisors, physicians, pharmacies, outside providers, and other members of the care team.
• Help ensure important information is communicated between shifts and departments.

• Assist with medication administration when appropriately trained and delegated in accordance with applicable requirements.
• Monitor Medication Administration Record (MAR) documentation for completion and accuracy.
• Assist with controlled‑substance counts and required proof‑of‑use documentation as assigned.
• Help ensure…