Operations Specialist
Job in
New Berlin, Waukesha County, Wisconsin, 53151, USA
Listed on 2026-09-27
Listing for:
TEKsystems
Full Time
position Listed on 2026-09-27
Job specializations:
-
Retail
Office Administrator/ Coordinator, Customer Service Rep
Job Description & How to Apply Below
The Operations Coordinator plays a critical role in supporting daily operations by coordinating activities between customer service, warehouse, retail, and call center teams. This position serves as a key point of contact for patients, hospice partners, drivers, and internal teams to ensure exceptional service and efficient delivery of medical equipment.
Key Responsibilities
+ Answer incoming patient calls and provide support related to:
+ Equipment troubleshooting
+ Oxygen equipment evaluations
+ Scheduling deliveries, pickups, and service appointments
+ Coordinate equipment deliveries and pickups with hospice partners.
+ Assist walk-in patients with equipment returns, exchanges, and deliveries.
+ Manage routing and dispatch activities by coordinating with drivers and warehouse personnel.
+ Collaborate with customer service, retail, warehouse, and call center teams to ensure timely and accurate service.
+ Maintain accurate documentation and communication through Microsoft 365 applications, including Teams and Outlook.
+ Perform administrative and operational tasks to support daily business functions.
Work Environment
+ Work may be performed in a dispatch office located within the warehouse or in a traditional office cubicle setting, depending on space availability.
+ Fast-paced environment requiring strong multitasking, communication, and organizational skills.
Required Qualifications
+ Previous customer service experience.
+ Strong computer skills and comfort learning new systems.
+ Experience using Microsoft 365 applications, including Teams and Outlook.
+ Excellent communication and problem-solving abilities.
+ Positive, team-oriented mindset with a willingness to collaborate across departments.
Preferred Qualifications
+ Healthcare industry experience.
+ Experience in dispatch, logistics, transportation, or operations coordination.
+ Previous team lead or shift lead experience.
+ Experience communicating and coordinating with drivers, field staff, or warehouse teams.
Top Skills
+ Customer Service
+ Healthcare Support
+ Operations Coordination
+ Communication
+ Microsoft 365
+ Dispatch & Routing
Experience Level
Entry Level
This is an excellent opportunity for someone who enjoys helping others, thrives in a team environment, and is interested in building a career in healthcare operations and customer service.
Job Type & Location
This is a Contract to Hire position based out of New Berlin, WI.
Pay and Benefits
The pay range for this position is $20.00 - $21.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability
- Health Spending Account (HSA) - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in New Berlin,WI.
Final date to receive applications
This position is anticipated to close on Sep 30, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We…
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