Account Specialist

Under the direction of the SVP Sales & Market Development, this role is responsible for achieving revenue and project growth targets by building relationships with prospective and existing customers. The role involves qualifying leads, responding to inquiries, managing existing customer relationships, presenting product or service solutions to customers, managing projects in CRM, and closing sales. This position is ideal for individuals who are self‑motivated, enjoy interacting with customers, and thrive in a fast‑paced environment.

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Identify and qualify potential clients through cold calls, emails, and other lead generation methods.
• Manage and grow existing customers by retaining base business and generating new business through matching and innovation projects, by building strong relationships with customers, and by understanding customer needs and offering solutions and support.
• Stay current on Denali’s product and solution offerings through self‑training and customer sponsored training.
• Effectively communicate with customers via phone, video and/or e‑mail.
• Conduct virtual product and solution presentations with customers.
• Travel to meet with customers in person as needed.
• Handle customer objections and negotiate pricing to close sales.
• Work closely with Denali cross‑functional teams to ensure customer needs are understood and support is provided.
• Build and manage New Business project opportunities in
• Work with Denali Pricing team to provide customer price quotations.
• Maintain  with all appropriate information including call reports, accounts, contacts, projects, forecasts, commercialization and price quotations.
• Provide input on annual sales budget process.
• Follow and comply with all safety and work rules and regulations.
• Other duties as required.

To perform this job successfully, an individual must be able to perform the essential job function satisfactorily. Additionally, they must fulfill essential job functions in a consistent state of alertness and safe manner. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsible for actively demonstrating and drive behaviors that result in zero accidents and injuries and ensure our safety and our employees are the most important asset that are under our care.

• Bachelor’s degree, preferably with a science or business focus.
• 0 – 3 years commercial experience preferred, including experience interacting with customers.

• Ability to communicate effectively with Denali cross‑functional teams and customers.
• Strong organizational skills and abilities.
• Ability to work independently and within teams.
• Ability to read and interpret documents such as project briefs, customer communications, commercial agreements.
• Ability to analyze and interpret commercial reports.
• Proficiency in Microsoft suite (Power Point, Excel, Word, Outlook) and CRM System ()
• Ability to prioritize effectively.
• Self‑Initiative and effective planning.
• Self‑Motivated, Resourceful, Creative, Teachable, and Resilient.
• Ability to solve practical problems balancing Denali resource investment while delivering strong customer experience.
• Goal‑oriented mindset with strong drive to achieve growth results.
• Tenacity to handle rejection while maintaining a positive attitude.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to compute rate, ratio, and percent.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties…