Customer Experience Representative

Job Purpose

The Customer Experience Representative is responsible for delivering exceptional experience to Midland Plastics’ valued customers by serving as a primary point of contact for customer service, inside sales, and order entry activities. This role plays a critical part in supporting sales growth within distribution plastic products and lower volume single solution manufacturing solutions while ensuring accuracy, responsiveness, and professionalism in all customer interactions.

Operating within a manufacturing environment, this individual collaborates cross-functionally to meet customer expectations, streamline processes, and contribute to Midland Plastics’ continued growth and reputation for quality and service.

• Support and actively contribute to the growth of Midland Plastics’ distribution sales and lower volume single solution manufacturing by identifying opportunities to expand existing accounts and develop new business.
• Actively engage in outbound sales activities, including proactive phone calls and outbound email outreach, to generate new business and strengthen existing customer relationships.
• Take ownership of helping grow distribution plastic sales and lower volume single solution manufacturing through consistent pipeline development, follow-up, and customer engagement.
• Respond to customer requests for quotes, pricing, and product availability.
• Collaborate with sales and operations teams to meet customer delivery expectations and drive revenue growth.
• Proactively follow up on quotes, leads, and customer opportunities to increase conversion rates and revenue.
• Identify cross-selling and upselling opportunities aligned with customer needs and Midland Plastics’ product offerings.

August 17, 2026

New Berlin, WI

• Support and actively contribute to the growth of Midland Plastics’ distribution sales and lower volume single solution manufacturing by identifying opportunities to expand existing accounts and develop new business.
• Actively engage in outbound sales activities, including proactive phone calls and outbound email outreach, to generate new business and strengthen existing customer relationships.
• Take ownership of helping grow distribution plastic sales and lower volume single solution manufacturing through consistent pipeline development, follow-up, and customer engagement.
• Respond to customer requests for quotes, pricing, and product availability.
• Collaborate with sales and operations teams to meet customer delivery expectations and drive revenue growth.
• Proactively follow up on quotes, leads, and customer opportunities to increase conversion rates and revenue.
• Identify cross-selling and upselling opportunities aligned with customer needs and Midland Plastics’ product offerings.

• Serve as a primary contact for customers, providing timely, accurate, and professional communication.
• Build strong relationships with customers by understanding their needs and delivering consistent, high-quality service.
• Urgently resolve customer inquiries, issues, and complaints efficiently while maintaining a positive experience.
• Ensure all customer touchpoints reflect Midland Plastics’ commitment to excellence.

• Accurately enter and manage customer orders in internal systems.
• Monitor order status and coordinate with production, inventory, and shipping teams to ensure on‑time delivery.
• Maintain detailed and accurate documentation of customer transactions.
• Ensure compliance with company procedures and quality standards in all order‑related activities.

• Assist in coordinating meetings related to engineered plastic component manufacturing, including scheduling, communication, and preparation when requested.
• Partner with internal teams, including manufacturing, engineering, and logistics, to support customer requirements.
• Contribute to process improvement initiatives that enhance efficiency and customer satisfaction.

• Minimum of 2 years of experience in customer service, inside sales, or order processing. Experience in a manufacturing or…