Processing Assistant III - WIC

Overview

The primary purpose of the Processing Assistant III is to process participants in the Women, Infants, and Children (WIC) program and to provide coordination of the WIC vendors.

• WIC Client Services:
  Complete certification/participation application including requirements for eligibility, physical presence, proof of identity, proof of residence, the National Voter Registration Act, and the certification schedule.
• WIC Client Services:
  Answer inquiries, provide informational materials as needed, document and maintain record keeping components.
• WIC Client Services:
  Review, add and/or update family demographics, family household size and income and patient contact information. Demographics include, but not limited to: name, address, phone numbers.
• WIC Client Services:
  Inform participant to review rights and responsibilities and obtain signature.
• WIC Client Services:
  Determine need for height/weight measurements and blood work. If needed, collect participant’s height and weight measurements and order labs.
• WIC Client Services:
  Scan necessary documents into the Crossroads system.
• WIC Client Services:
  Determine participant’s next appointment type and schedule accordingly. Types include initial certification, subsequent certification, nutritional education and/or mid-certification assessment.
• WIC Client Services:
  Issue food benefits according to food package prescribed by nutritionist and explain how food benefits are redeemed and provide the brochure of WIC approved foods that can be purchased.
• WIC Client Services:
  Issue eWIC cards to participants.
• WIC Client Services:
  Receive and direct incoming telephone calls, fax, and correspondence.
• WIC Client Services:
  Maintain filing system for all WIC administrative records, according to federal guidelines.
• WIC Client Services:
  Print appropriate letters for clients who are or will be ineligible for WIC services.
• WIC Client Services:
  Issue transfer out (VOC) forms and receive transfer in (VOC) forms of participants within the Crossroads system.
• WIC Client Services:
  Maintain daily appointment schedule for the WIC office.
• WIC Client Services:
  Mail notification letters according to policy.

• Coordinate WIC Vendor activities, provide initial/annual vendor training.
• Type and mail notification of meeting dates, prepare agenda, sign-in sheets and vendor packets with forms and Vendor manual. Print training Power Points, etc. to use during training, with assistance from Nutrition Program Director.
• Monitor WIC vendors as required by WIC program guidelines.
• Maintain Vendor files.
• Counsel with vendors when there are questions/complaints from clients or when vendors have questions/complaints.

• Other duties as assigned by supervisor and/or management.
• In the event of a disaster, may be required to assist as needed.

• Graduation from high school and demonstrated possession of knowledge, skills and abilities gained through at least one year of office assistant/secretarial experience; or an equivalent combination of training and experience.
• Special Requirements: G.S. 153A-94.2(b) Subject to SBI criminal history record check prior to hire.
• Knowledge, Skills, And Abilities:
  General knowledge of relevant state and county laws, rules, regulations, procedures, and policies related to work assignments.
• Knowledge, Skills, And Abilities:
  General knowledge of modern office practices and equipment.
• Knowledge, Skills, And Abilities:
  Skills in the operation of common office equipment, including computers for data and word processing and records management.
• Knowledge, Skills, And Abilities:
  Ability to communicate effectively both orally and in writing.
• Knowledge, Skills, And Abilities:
  Ability to read, comprehend, interpret and apply regulations, procedures and related information.
• Knowledge, Skills, And Abilities:
  Ability to apply attention to detail and type with speed and accuracy.
• Knowledge, Skills, And Abilities:
  Ability to read various medical/financial documents pertaining to the responsibilities of the job.
• Knowledge, Skills, And Abilities:
  Ability to use independent judgment in performing routine tasks.
• Knowledge, Skills, And Abilities:
  Ability to plan, prioritize, and organize workflow and to coordinate activities.
• Knowledge, Skills, And Abilities:
  Ability to offer assistance to fellow employees as necessary.
• Knowledge, Skills, And Abilities:
  Ability to learn and utilize new skills and information to improve job performance and efficiency.
• Knowledge, Skills, And Abilities:
  Ability to exercise tact, courtesy, and firmness in frequent contact with customers and the general public.
• Knowledge, Skills, And Abilities:
  Ability to establish and maintain effective working relationships as necessitated by work assignments.