Head Teller

Head Teller

First Flight Credit Union

New Bern, NC, US

At First Flight, everything we do centers around helping our members achieve financial success. As Head Teller, you play a key role in delivering that mission every day. You’re not just managing transactions, you’re leading the teller line, supporting your team, and creating a seamless, positive experience for every member who walks through the door.

• You’ll lead, not just process. This role gives you the opportunity to guide the teller line, support your teammates, and be a subject matter expert and resource in the branch.
• You’ll make an impact on members’ financial lives. Every interaction matters. You’ll help members with their immediate needs while identifying ways to better support their long‑term goals.
• You’ll build your leadership skills. From helping to train new tellers, to handling escalations, and managing scheduling, this role gives you hands‑on leadership experience.
• You’ll work in a fast‑paced, team‑focused environment. No two days are the same. You’ll stay engaged, solve problems in real time, and work alongside a team that relies on each other to succeed.

• Ensure the teller line runs smoothly, including opening, closing, and daily balancing.
• Engage members in conversation to understand needs and identify appropriate product referrals.
• Assist with account services, including account closures and resolving member concerns.
• Coordinate teller line scheduling and workflow.
• Process member transactions accurately and efficiently, including deposits, withdrawals, transfers, payments, and wires.
• Serve as primary Vault Custodian and manage daily cash operations.
• Support and train tellers, acting as a resource and first point of escalation.

• Take ownership and step up. You naturally take initiative, solve problems as they arise, and don’t wait to be asked.
• Lead by example. You support your team, share knowledge, and create a positive, accountable environment on the teller line.
• Stay calm and accurate under pressure. You can manage multiple priorities in a busy setting while maintaining precision and compliance.
• Connect easily with people. You listen well, build rapport quickly, and can identify what members need even when they’re not sure how to ask.
• Balance service with results. You provide excellent member service while also recognizing opportunities to recommend products that genuinely help.
• Are highly reliable. Your team and manager can count on you to follow through, stay organized, and keep things running smoothly.

• At least 2 years of cash handling and customer service experience.
• At least 1 year of teller experience.
• Vault certification (or ability to obtain within 60 days).
• Strong communication and problem‑solving skills.
• Comfort working in a fast‑paced, member‑facing environment.
• Ability to navigate Windows‑based systems.