Automotive Service Lane Manager/Dispatcher
Job in
New Bern, Craven County, North Carolina, 28560, USA
Listed on 2026-09-12
Listing for:
New Bern Auto Group
Full Time
position Listed on 2026-09-12
Job specializations:
-
Customer Service/HelpDesk
Technical Support, HelpDesk/Support, Customer Service Rep
Job Description & How to Apply Below
New Bern Auto Group is seeking a Automotive Service Lane Manager / Dispatcher
DescriptionThe Lane Manager / Dispatcher is essential in ensuring processes are followed in the Service Lane and work is being distributed to the proper technicians.
Responsibilities- Ensuring Processes are being followed in the Service Lane
- Dispatching Repair Orders to the appropriate Technicians
- Handling Customer Concerns
- Conducting Weekly Advisor Reviews
- Leading Meetings
- Active involvement in T.O.'s to provide a fresh perspective and presentation to customers.
- Closing Repair Orders
- Assist customers in servicing, repairing and explaining each service need.
- Filling in at the desk when needed
- Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
- Keeps abreast of new products, features, accessories and attend product training as required.
- Assisting in Hiring
- Monitoring Usage of Systems
- Creating & achieving goals, for Effective Labor Rate, ASR percentages, Hours Per RO, Xtime Utilization Uveye, Rapid Recon etc.
- Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.
- Experience in Service Advising and being a Top Performer
- Strong focus on providing excellent customer service
- Motivated and Enthusiastic
- Driver's License
- Background Screening
- Medical, Dental, Vision, Life
- 401k
- Ongoing training and education through the manufacturer and management team
- Family-oriented and genuinely friendly work environment
- Employee vehicle purchase and service discounts
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