Product Safety Engineer II

BSH Home Appliances Corporation – Top Employer US 2024

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At BSH, People Matter. Bring your unique skills, capabilities, and experiences to our dynamic teams where your contributions will drive our innovation culture. We strive to be a workplace that values people and supports opportunities for continuous professional and personal growth. As a leading manufacturer of home appliance brands Bosch, Gaggenau, and Thermador, we prioritize having a consumer centric mindset and creating positive experiences for the consumer throughout all interactions with our products and services.

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New Bern, NC / Full-time

The Product Safety Engineer II supports the analysis, investigation, and mitigation of product safety risks across BSH Home Appliances North America. This role performs structured risk assessments, evaluates potential hazards to consumers and property, and monitors field performance data to detect emerging issues. The position assists in investigating returned appliances, prepares responses to regulatory complaints, and ensures products are properly evaluated for safety risks throughout the Product Development Process (PDP).

The engineer contributes directly to Product Safety Reviews, Technical Risk Assessments, and supports regulatory and insurance subrogation activities under the guidance of senior product safety staff.

• Support enforcement of the company’s Product Safety Compliance Policy and associated procedures.
• Conduct structured product hazard analysis for new products and support technical risk assessment activities such as CTS FMEA and FTA analysis via the Technical Risk Assessment for both new and existing products.
• Review designs, schematics, and test results to identify potential safety hazards or non-compliance.
• Assist in implementing risk-mitigation measures and documenting safety-related decisions.
• Monitor safety-related field reports via call center complaints, warranty and insurance claim data as well as service trends to identify potential emerging issues.
• Conduct investigations into alleged product safety concerns or injuries.
• Perform or support laboratory testing, fault replication, and component evaluations to determine potential causes.
• Prepare clear, concise summaries of investigation findings for internal review and to convey results to the respective product division QM/DE leaders, insurance claim adjusters and/or legal as applicable.
• Participate, support and/or facilitate Product Safety Reviews by preparing risk information, case summaries, or technical data in advance.
• Review product user manuals, precautionary statements, and labeling for clarity and adequacy of safety messaging and signal word usage in compliance with ANSI Z535 standards.
• Identify foreseeable misuse and evaluate associated risks to help reduce risk for potential liability and consumer harm.
• Ensure corrective actions identified during product safety reviews or other investigations are implemented and effective.
• Assist in reviewing and responding to consumer complaints received from U.S. and Canadian regulatory agencies.
• Provide technical inputs and testing support for regulatory inquiries coordinated by senior product safety engineers or Legal.
• Support the Product Liability Forensic Engineer and Legal as necessary on product liability matters, such as gathering technical information, documentation, and evidence as needed.
• Support external cause-and-origin experts by coordinating component reviews, providing documentation, or preparing test samples.
• Attend scene or product inspections held externally as required to examine artifacts remaining from a loss.
• Develop, update, and maintain internal product safety guidelines, tools, and test procedures as assigned.
• Support process improvement activities to increase effectiveness of incident detection, testing, and risk-assessment workflows.
• Participate in internal audits, safety program assessments, and compliance checks.
• Collaborate cross-functionally with engineering, quality, manufacturing, and service organization to resolve safety issues.
• Participate in industry working groups,…