HR​/Office Manager

Overview

Role purpose
:
The HR / Office Manager is responsible for keeping the people-side of Pro-Serv running smoothly, legally, and professionally. This role does not run operations — it supports the people who do. Strong organization, follow-through, confidentiality, and documentation are non-negotiable.

Job Posting
: HR / Office Manager

Company
:
Pro-Serv Food Equipment

Location
:
New Bern, NC

Type
:
Full-Time

Reports To
:
Ownership / Finance

• 401(k)
• Company parties
• Competitive salary
• Dental insurance
• Health insurance

• Legal and labor compliance
• Accurate employee records
• Efficient hiring and onboarding
• Payroll and benefits coordination
• Safety, certification, and licensing tracking
• Office administrative support

Note
:
The role ensures these functions are performed while maintaining compliance and professionalism.

• Human Resources & Compliance
  :
  Maintain complete and accurate employee personnel files (digital and physical);
  Ensure compliance with labor laws, OSHA requirements, and company policies;
  Track certifications, licenses, training, and expiration dates;
  Document disciplinary actions, performance notes, and safety incidents;
  Maintain employee handbook acknowledgments and policy updates
• Hiring & Onboarding
  :
  Coordinate with Branch Managers on staffing needs;
  Post and manage job openings;
  Screen resumes and conduct phone screens;
  Schedule interviews;
  Coordinate background checks, drug screens, and license verification;
  Prepare offer letters and new hire paperwork;
  Set up first-day onboarding (systems access, uniforms, training schedules)
• Payroll & Benefits Coordination
  :
  Review and verify timecards;
  Monitor PTO balances and accruals;
  Coordinate payroll data with Finance;
  Handle benefit enrollments, changes, and employee questions;
  Track and assist with workers’ compensation claims;
  Assist with payroll audits and corrections
• Office Administration
  :
  Manage office supply inventory and ordering;
  Handle vendor paperwork and administrative requests;
  Answer incoming administrative calls and emails;
  Assist with meeting preparation and company events;
  Maintain organized office systems and files

• Employee & Office
  :
  Check HR and admin email inbox;
  Respond to PTO and time-off requests;
  Update employee records and files;
  Monitor clock-ins and time discrepancies;
  Check office supplies;
  Answer incoming administrative calls
• Payroll / Benefits
  :
  Review timecard issues;
  Track workers’ compensation activity (if applicable);
  Respond to benefit-related questions
• Compliance / Documentation
  :
  File disciplinary and performance notes;
  Update certification tracker;
  Log safety incidents

• Hiring / Staffing
  :
  Review open positions;
  Schedule interviews;
  Coordinate background checks and drug screens
• Employee Records
  :
  Audit personnel files;
  Verify licenses and certifications;
  Update employee contact information
• Payroll / Benefits
  :
  Verify payroll data with Finance;
  Update PTO balances;
  Process insurance enrollments or changes
• Office Administration
  :
  Reorder office supplies;
  Process vendor paperwork;
  Prepare for meetings

• Compliance & Legal
  :
  Review OSHA documentation;
  Update policies and handbook materials;
  Review workers’ compensation activity;
  Verify required labor law postings
• Employee Management
  :
  Audit certification expirations;
  Update training records;
  Review performance documentation
• Finance Coordination
  :
  Review benefits invoices;
  Conduct payroll audits;
  Audit PTO accruals

• 3+ years experience in HR, Office Management, or Administrative Management
• Strong knowledge of HR compliance and employment documentation
• Experience with payroll coordination and benefits administration
• High attention to detail and organization
• Ability to handle confidential information professionally
• Strong communication and follow-through
• Comfortable working in a fast-paced, blue-collar service environment

• Employee files are always complete and audit-ready
• Hiring is organized, compliant, and efficient
• Payroll errors are minimal to none
• Certifications and licenses never expire unnoticed
• Office operations run smoothly without bottlenecks
• Leadership can trust that HR documentation is accurate and up-to-date

Pro-Serv Food Equipment is a fast-growing, family-owned commercial service company that values accountability, structure, high standards, and taking care of our people.

If you are organized, proactive, and take pride in running a tight ship — this role is for you.