Quality Technician , 1st Shift

Quality Technician I – 1st Shift

Location: New Bern, NC |
Type: Full-time

Continuously improve value streams related to the quality of supplied parts to BSH site New Bern. Analyze, inspect and manage improvement projects related to supplied parts. Maintain and use testing equipment needed to test supplied parts. Respond to line calls within the dishwasher and cooking factories and initiate sorting or containment in the case where supplied parts are non‑conforming. Support value streams in problem solving and resolution to ensure quality and production.

Read and interpret part drawings to determine if supplied parts are conforming. Will also perform sorting, inspection, and some metrology department support as needed. Support Supplier Quality Engineers in problem solving and Teamcenter activities. Analyze dishwasher and cooking components from field returns when needed.

• Use and maintain test equipment to determine conformance of supplied components.
• Work with Production, Product Quality, Engineering and other teams to determine status of suspect parts.
• Initiate supplier communications relevant to quality disruptions, nonconformance that may also include RMA requests and requests for sorting authorizations.
• Investigate root cause and issue supplier quality corrective action reports (8D); monitor supplier performance and internal production to ensure corrective actions are sustainable and implemented in a timely fashion.
• Minimize effects of quality disruptions and exercise proper containment that may include line sorting and/or warehouse inspections of materials, parts/components and assembly and fabrication areas for non‑conformance.
• Perform inspections, checks, tests, and sampling of incoming parts, materials and components; record data as required.
• Perform line return parts analysis and disposition using SAP.
• Summarize test data results, plot data in graphic form and present to management, other stakeholders as required.
• Assist engineers and others on problem solving projects and supplied component analysis.
• Assist on Technical Call Rate (TCR) reduction projects.
• Support line‑return analysis procedures and provide measurement support.
• Look up inspection requirements for all supplied parts per check/work instructions.
• Perform required data collection related to sorting, analyzing, or other activities as needed.
• Cooperate with other individuals and groups as necessary.
• Support customer returned parts analysis and data entry of analysis results in SAP.
• Ensure rejected parts from the assembly line are given proper disposition in SAP.
• Perform Teamcenter Factory Releases as needed.
• Assist Metrology lab with FPI measurements using a variety of measuring tools including CMM.

• High‑School Diploma – Required
• Associate degree (Engineering or similar technical degree) – Preferred
• Certification (Shainin Red X Certificate) – Preferred
• Working knowledge of ISO, FMEA, 8D, SPC and Shainin Red X.
• Good understanding of factory and environmental safety.
• Experience with gauges and other measuring equipment including Hexagon Arm and CMM.
• Excellent writing and oral communication skills and ability to communicate with a wide spectrum of people from auditors to upper management.
• Red X Apprentice certificate preferred.
• Proficiency in Microsoft Word, Excel, Access, SAP.
• CMM experience preferred.

Pay Range: $29.17 – $40.21 per hour.

Incentive Plan: Annual Bonus – target 1% of base.

Shift: First.

Benefits include:

• Medical, dental, vision, life insurance, short‑ and long‑term disability benefits, employee assistance program, HTC and dependent care FSA, and HSA participation starting the first day of the month following hire.
• Wellness plan that allows employee participation to earn lower medical premiums.
• 401(k) retirement plan with 100% employer match on first 4% of contributions and annual profit‑sharing depending on company profitability.
• Two weeks paid vacation for non‑temporary hires below Director level; unlimited paid vacation for Director and above.
• 40 hours paid sick leave (non‑production line) or statutory minimum; 40 hours paid personal leave (production line).
• 12 paid holidays per year (up to 8 hours paid per day).
• Adoption reimbursement program, Perks at Work, and BSH Employee Purchase Program.
• Ongoing product training, uniforms, tablet, cell phone and company vehicle (eligible positions).

BSH is an equal opportunity employer and does not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, military service, or any other protected class. By including everyone and ensuring equal opportunities, BSH unleashes its full potential – EOE/AA Employer.

The position is eligible for the Employee Referral Bonus program. We participate in E-Verify.