Client Service Coordinator

Full-time

Schedule:

Monday-Friday from 9am-5pm

You will be responsible for supervision of developmental disabilities services for individuals enrolled in the Empower programs such as Recreation & Wellness and Transition programs for assigned locations.

• Ensuring best practices, supports based on the personal outcomes of the individual and/or family, and compliance with all state, federal, and agency standards as required for assigned services.
• Complete required enrollment documents for EHR and Provider Direct and forward to Billing Specialist.
• Supports Empower management by ensuring necessary consents and authorizations are in place before supports begin, and ensures services provided are within authorized limits.
• Ensures referral process is completed correctly and efficiently including the appropriate development of person-centered plans and short-range goals, consents, and NCSNAP (if required).
• Reports on progress towards those goals to specified program supervisor, direct staff and families on a quarterly basis utilizing available resources to meet individualized needs of participants.
• Collaborates with MCO and other entities and service lines to ensure supports are provided based on desires and needs of individuals

We offer competitive benefits to benefits eligible positions.

• Paid time off and paid holidays
• Medical, Dental, and Vision Health Benefits + an optional Flexible Health Spending Account (FSA)
• Life Insurance, Disability Insurance and more
• 403(b) Retirement Plan
• Employee Assistance Program and Legal services, when needed

• Bachelor's degree from a college or university accredited by an entity approved by USDOE or CHEA.
• Minimum of Two (2) years’ experience working with individuals with Intellectual and / or Developmental Disabilities, and meets qualifications for Qualified Professional.
• Must have a valid, unrestricted, state appropriate driver’s license and personal vehicle insurance.
• Satisfactory criminal background check and acceptable motor vehicle record.
• Knowledge of programs such as Microsoft Word, Microsoft Excel, Zoom and Microsoft Teams.

Voted Raleigh’s Best Nonprofit Organization and Raleigh’s Best Mental Health Services two years in a row!

Easterseals PORT Health is a trustworthy and compassionate partner, providing exceptional services in disability, mental health, and substance use to help our neighbors live their best lives. Purpose, dedication, and empathy drive our in-person and telehealth service delivery. Our 2,600-member team provides more than 10.2 million hours of meaningful support to 40,200 kids, adults, and families in 11,000 home, facility, and community locations across North Carolina and Virginia.

Easterseals PORT Health is an Inclusive Culture, Different Voices, Embracing Potential, Authentic Self, and Learning and Growing (IDEAL) organization.

Equal Opportunity Employer
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