Assistant Veteran Services Officer

This position requires knowledge of veteran benefits and services, including local, state, and federal laws and legislation. Requires daily contact with the public, responsible for the preparation of reports to the Veterans Administration, and assesses specific concerns and provides direction and insight toward the proper agency, department head, or county government office. Individual is responsible for performing a wide variety of clerical, technical, and administrative work in support of the Veteran Services Office.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Duties include the following:

• Assists veterans, surviving spouses and/or children to establish eligibility for a pension, compensation or dependency indemnity compensation, etc.; and performs the most complex work including assistance in obtaining required veteran documentation, accurate filing, maintenance of veteran records, and research of veteran information.
• Interprets and explains Department of Veteran Affairs decisions, laws, and regulations in response to filing for veteran benefits, inquiries, and complaints; refers inquiries as appropriate.
• Receives and processes documents including DD-214s; birth, marriage, divorce, and death certificates; reviews documents for accuracy and completeness and submits for proof support of veteran and/or dependent claim(s).
• Interprets and applies laws, regulations, policies, and procedures applicable to the assigned area of responsibility.
• Participates in the development and implementation of goals, objectives, policies, and priorities for the veteran benefit function; identifies veteran and/or dependent needs and implements filing procedures.
• Performs all offices tasks in the absence of the Veterans Services Officer.
• Plans and participates in a wide variety of general clerical work including the maintenance of accurate and detailed logs and records, verification of information accuracy, researching discrepancies and submittal of federal and state documents.
• Prepares, types, and/or proofreads a variety of documents, including general correspondence, required reports, memoranda, and statistical records.
• Reviews departmental policies and procedures in determining completeness of applications, required reports, memoranda, and statistical records.
• Maintains calendars and schedules of activities, meetings, and various events and coordinates activities with other county departments, the public, and outside agencies.
• Provides information and forms to the public and assists in the completion, collection, and processing of claim forms.
• Attends and participates in professional group meeting and stays abreast of new changes and programs for the veterans benefit function.
• Compiles data for special projects and collects, assembles, and presents the data background materials.
• Gives briefings/presentations to various local businesses and organizations about veteran’s benefits and procedures.
• Attendance is an essential function of the job.

Note
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The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is assigned by the supervisor.

High school diploma or GED equivalent required; must have at least three (3) years of clerical/office experience. s. Must become certified by the Texas Veterans Commission within the first year of employment, attend one (1) training recertification per year and pass the recertification test. Must have a valid Texas driver license and reliable transportation. Individual must be able to accurately type at least 30 words per minute with minimal errors.

Other specialized job requirements are the ability to type, computer skills, good listening skills and attention to detail when filling out various VA forms. Ability to work independently on complex veteran and family issues.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or…