Adult Protective Services Field Administrative Assistant

Career Opportunities:
Adult Protective Services Field Administrative Assistant (21835)

Posting 21835
-Posted
09/24/2026

- Dept of Family & Protectve Svc

- Region 8 APS In-Home Dir Del

- Office and Administrative Support

- Not Eligible for Telework
-a. $1 - $2999 per month

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

Here’s what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance —at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

• Functional
  
  Title:
  
  Adult Protective Services Field Administrative Assistant
• Job Title: APS Field Admin Assnt II
• Agency: Dept of Family & Protectve Svc
• Department: Region 8 APS In-Home Dir Del
• Posting Number: 21835
• Closing Date: 10/08/2026
• Posting Audience: Internal and External
• Occupational Category: Office and Administrative Support
• Salary Range: $2,694.33-$3,946.25
• Pay Frequency: Monthly
• Salary Group: TEXAS-A-11
• Shift: Day
• Additional Shift: None
• Telework: Not Eligible for Telework
• Travel: Up to 15%
• Regular/Temporary: Regular
• Full Time/Part Time: Full time
• FLSA Exempt/Non-Exempt: Nonexempt
• Facility
  
  Location:
  
  
• Job Location City: NEW BRAUNFELS
• Job Location Address: 115 GREEN VALLEY ST
• Other Locations: None
• MOS Codes: ,,,6046,15P,3F5X1,420A,42A,56M,68G,741X,8A200,AZ,LS,LSS,MC,PERS,PS,RP,SN
• YN,YNS

Brief

Job Description:

The Department of Family and Protective Services (DFPS) APS Field Administrative Assistant II performs routine journey-level administrative support work involving disseminating information, preparing correspondence, and maintaining filing systems. The position works under moderate supervision, with limited latitude for the use of initiative and independent judgment. Employees at this level may fully perform a variety of routine daily tasks but may often rely on direction from others to solve problems that are not standard.

Employees may respond to basic inquiries and explain routine administrative rules, regulations, policies, and procedures.

• Prepares and disseminates information concerning agency programs, services, and procedures.
• Serves as the primary point of contact for receiving, reviewing and routing all intakes received from the Statewide Intake (SWI) abuse and neglect reporting department for their area and region of responsibility in accordance with established time frames and case priority level.
• Reviews intakes received to determine if there is an active investigation and identifies and alerts the primary assigned caseworker and supervisor of the new report.
• Ensures that high priority callouts are assigned in accordance with established routing time frames to ensure immediate assignment to a caseworker for expedited response.
• Responds to inquiries and provides guidance regarding routing policies and procedures. Participates in…