Member Services

John Newcombe Country Club is hiring for a Full‑Time Member Services Position. This role is ideal for individuals with a hospitality or customer service background.

Working hours:

6 a.m. – 2 p.m., Monday to Friday.

Pay: $15.00–$17.00 per hour plus tips.
Full‑time employees receive medical, dental, vision, life insurance, and a 401(k) with matching contributions.

John Newcombe Country Club is known for tennis and offers a wide variety of fitness equipment, heart‑pumping classes, and results‑driven workouts. Our team inspires members to achieve their fitness and tennis goals with high‑quality personal service.

Amenities include tennis, fitness, pickleball, café/bar, kids club, and pool.

• Responsible for properly checking in all Members and their Guests.
• Greet each customer with a smile and a friendly greeting. Answer phone calls in a professional manner.
• Book court times, training appointments, and group fitness classes both in person and on the phone.
• Be courteous and polite on the telephone as well as face‑to‑face contact.
• Maintain positive relations and rapport with members and guests.
• Be familiar with the roles of all staff so that you can direct guests to the appropriate staff member.
• Listen to guests’ inquiries and complaints and deal with them in a responsible and professional manner.
• Assist in cleaning and straightening of the pro shop.
• Assist with inventory controls and the sale of merchandise.
• Fully understand the basic POS/inventory system functions and procedures.
• Promote upcoming events and programs to members and guests.
• Make blended smoothies and prepare pre‑assembled F&B items from our Club Partner.
• Pour wine, beer, and liquor, along with other beverages.
• Wash glassware and utensils after each use.
• Serve food to customers seated at the bar or in the lounge/veranda area.
• Clean up after customers and clean the work area.
• Arrange bottles and glasses to make attractive displays.
• Help manage inventory of beer/wine/other beverages, smoothie juice/add‑ons, snacks, and bar supplies.
• Know and enforce all the rules, policies, and procedures at the Club.
• Follow and complete all opening and closing procedures established by the Club.

• High school diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience.
• Previous customer service experience.
• Previous point of sale experience.

• Frequently stands, uses hands, reaches with hands and arms, talks or hears.
• Regularly walks, sits, climbs, balances, stoops, kneels, crawls, or crouches.
• Regularly lifts up to 10 pounds and occasionally lifts up to 50 pounds.

• Occasionally works in outdoor weather conditions.
• Noise level is moderate.

TABC certified or able to obtain TABC certification upon hire and Food Handlers license.

• Ability to read and speak English may be required to perform the duties of the job (e.g., communication with English‑speaking customers or co‑workers).
• Retail sales experience is preferred.
• Computer proficiency including POS, Microsoft Office applications, social media, and other programs related to tennis such as  or Club Automation.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.