Social Worker Assistant Sundance Inn Health Center

Job Summary:

The purpose of the Concierge position is to ensure that all patients and families have an excellent service experience within the facility. The Concierge will serve as a liaison with the interdisciplinary team to provide exceptional customer service experience that offers a high degree of communication and timeline resolutions to any service gaps in an efficient, outgoing and professional manner.

• Previous experience in a customer service or event planning role
• Minimum of 1 year in a Long-Term Care setting
• Excellent verbal and written communication skills
• Ability to work some weekends and evenings on rotation
• Strong organizational skills
• Ability to manage multiple priorities
• Medium to advanced computer skills
• Ability to read, write and speak the English language

• Develop a relationship with patients and families to build and sustain a patient-centered service culture within the community
• Visit with patients and family upon admission to ensure all needs are addressed
• Initiate new patient onboarding to ensure assimilation to facility and coordinate all department leaders are introduced
• Work closely with business development team members to ensure a positive experience for newly admitted patients
• Greet each new patient upon admission to meet any immediate personal requests (dining, laundry, beauty/barber, nail salon or other personal needs)
• Point of contact for any customer service related matters
• Knowledgeable regarding facility amenities and enhanced guest service