Receptionist - Part-time Job New Braunfels area,Texas USA,Customer Service/HelpDesk

Job Purpose

To meet and greet customers to the dealership, answer and route incoming calls, take messages. To receive cash from customers and employees in payment for goods and services and record the amount received in an accurate manner and perform additional clerical functions as assigned.

Schedule

Part-time:
Alternating days M-F, hours 4:30 p.m.–8:30 p.m., alternating Saturdays 8:00 a.m.–8:00 p.m. Must be willing and able to work alternating Saturdays and evenings.

Job Duties

Meet and greet customers in a professional manner

Operate switchboard telephone system

Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time spent on hold

Take through messages, indicating the caller's first and last name, company name if applicable, the time and the message the caller wishes to leave

Provide basic information to callers who have general inquiries

Assist with filing duties and other administrative tasks as needed

Prepare sales and service gas tickets for the Accounting Department

Assist the General Manager with various clerical duties as needed

Attend meetings and trainings as scheduled

Perform other duties as assigned

Be friendly, professional, courteous and efficient when working with all customers and employees

Demonstrate behaviors consistent with the Company's Vision, Mission, and Values in all interactions with customers, co‑workers and suppliers

Adhere to all company policies, procedures and safety standards

Refer customers who have additional questions (e.g. questions about their repair order) to the service advisor or other appropriate individual

Handle customer complaints with integrity and poise and take or refer the complaining customer to the appropriate individual for further communication

Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor

Skills & Qualifications

Demonstrated superior customer service skills

Excellent communication skills and high attention to detail

Ability to multi‑task and handle several phone calls at once

Job Requirements

Must have at least a high school diploma/GED

Must be proficient in Microsoft Word and Excel

Must have dealership and/or recent retail receptionist experience

Must be able to work some evenings and weekends

All applicants must be able to demonstrate ability to pass pre‑employment testing to include background checks, drug test, credit report, and valid driver license

Ability to read and comprehend instructions and information

Basic skills with computer and other office machines (copier, credit card machine, telephone, adding machine) necessary to perform the cashiering/clerical duties

Professional personal appearance

Ability to work well with customers and present a friendly, helpful attitude at all times

All applicants must be authorized to work in the USA

All applicants must perform duties and responsibilities in a safe manner

All applicants must be able to pass pre‑employment testing to include background checks, drug test, credit report, and valid driver license

Benefits

Benefits for full‑time employment include medical and dental insurance, 401K retirement savings plan, vacation time, holiday and sick leave, company paid continuing education and training. Our company maintains a strong policy of equal employment opportunity for all associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.

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