Veterinary Client Service Representative

Veterinary Client Service Representative

Canyon Vet New Braunfels

Full-time: 4x10, rotating Saturdays

New Braunfels, TX

You are a compassionate and organized Veterinary Client Service Representative (CSR)/Veterinary Receptionist with strong customer service, front desk, and client communication skills who thrives in a fast-paced veterinary hospital. You’re comfortable managing appointment scheduling, multi-line phones, check in/check out, payment processing, and practice management software while delivering an exceptional client experience.

• Must have veterinary medicine experience
• Excellent customer service and clear, professional communication
• Self-motivated with the ability to work independently and stay organized
• Collaborative, dependable team player
• Comfortable answering and routing calls on multi-line phone systems
• Working knowledge of Microsoft Office (Outlook, Word, Excel)
• Familiar with standard office equipment (printers, scanners, copiers)
• Strong problem-solving skills and attention to detail

• Answer phones; greet clients and patients
• Schedule appointments and coordinate visit details
• Support the check-in and check-out process to ensure a smooth client experience
• Accurately enter client information, collect payments, and provide receipts
• Update patient accounts as needed
• Maintain an individual cash box and balance it at the end of each shift
• Consistently deliver exceptional customer service in a positive, professional manner
• Keep the reception area clean and organized
• Stock pet food, retail items, and office supplies
• Complete additional tasks as assigned

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

• Competitive pay
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

* Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.